Cloud Engineer

Key Responsibilities

• Design, implement, maintain, and support cloud infrastructure across AWS and GCP environments.
• Manage and support infrastructure automation using Terraform.
• Deploy, configure, and troubleshoot containerized applications using Docker and Kubernetes.
• Develop and maintain scripts and automation using Java, Unix Shell, Bash, Python, and/or PowerShell.
• Support middleware technologies including WebSphere, JBoss, WildFly, Tomcat, Apache, and Kafka.
• Support CI/CD and automation platforms such as Jenkins, Ansible, Rundeck, and Git.
• Monitor infrastructure and applications using Nagios, OMI, ServiceNow, and Geneos.
• Work with Elasticsearch for logging, monitoring, and data analysis where required.
• Apply ITIL Service Management practices across Incident, Problem, and Change Management processes.
• Develop an understanding of LLMs and AI architecture patterns, including RAG, Agentic AI, MCP, and related approaches.
• Troubleshoot technical issues, perform root-cause analysis, and coordinate with relevant teams for resolution.
• Participate in shift-based operations and rotational on-call support.
• Maintain effective communication with customers, stakeholders, and internal technical teams.

Required Skills & Experience

• 5-10 years of relevant experience in cloud engineering, infrastructure, or related technical roles.
• Hands-on experience with AWS, GCP, and Terraform.
• Experience with Docker and Kubernetes.
• Scripting/programming experience with Java, Unix Shell, Bash, Python, and/or PowerShell.
• Experience with one or more middleware technologies such as WebSphere, JBoss, WildFly, Tomcat, Apache, or Kafka.
• Good understanding of ITIL Service Management, including Incident, Problem, and Change Management.
• Understanding of LLMs and AI architecture patterns, including RAG, Agentic AI, and MCP.
• Exposure to Jenkins, Ansible, Elasticsearch, Rundeck, and Git.
• Familiarity with monitoring and service management tools such as Nagios, OMI, ServiceNow, and Geneos.
• Willingness to work in shifts and participate in rotational on-call support.
• Strong analytical, logical, interpersonal, and communication skills.
• Customer-focused approach and ability to work effectively as part of a team or independently.

Education

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or an equivalent qualification.

EA Number: 11C4879