Technical Service Engineer (Infrastructure / Cloud)

Requirements:

Technical Skills

. Strong experience in one or more areas:

o Cloud platforms (Azure / AWS / GCP)

o Infrastructure (Windows/Linux servers, networking)

o DevOps tools (CI/CD, automation, scripting)

o Enterprise applications or platforms

. Experience with monitoring, incident management, and troubleshooting tools

. Scripting/automation (e.g., PowerShell, Python, Bash) is a plus

Service Delivery & Operations

. Experience managing SLAs, incidents, problem, and change management

. Familiarity with ITIL practices

. Proven ability to manage production environments and critical systems

Preferred Qualifications

. ITIL Certification

. Cloud certifications (Azure, AWS, GCP)

. Experience in customer-facing roles

. Experience in managed services or enterprise IT operations