Clinical Operations & Healthcare Management Specialist

We are looking for a clinically trained professional to bridge the gap between dentists, patients, and operations. This role focuses on improving patient understanding, treatment acceptance, and overall clinic efficiency-without performing any clinical procedures.

Key Responsibilities

1. Treatment Coordination & Patient Experience

• Explain proposed dental treatments clearly to patients (e.g. implants, surgery, restorative care)

• Support dentists in presenting treatment plans and addressing patient concerns

• Guide patients through the full treatment journey (pre, during, post)

• Improve patient confidence and conversion rates

2. Clinical Operations & Workflow

• Standardise treatment protocols and patient communication across clinics

• Work with clinic teams to improve workflow efficiency and reduce bottlenecks

• Ensure proper documentation and case coordination

3. Claims, Billing & Compliance

• Oversee MediSave / insurance / claims processes to ensure accuracy

• Reduce claim rejections and improve turnaround time

• Audit billing practices and ensure compliance with regulatory guidelines

• Liaise with front desk and finance teams on documentation requirements

4. Quality Assurance & Clinical Audit

• Conduct internal audits on case documentation and SOP adherence

• Identify gaps in operations and recommend improvements

• Support risk management and medico-legal compliance

5. Training & Team Support

• Train front desk and coordinators on treatment explanation and case handling

• Support onboarding of new staff in patient communication standards

• Work closely with dentists and management to align clinical and operational goals

Requirements

• Degree in Dentistry (e.g. BDS or equivalent)

• Minimum 5-8 years of dental clinical or healthcare experience

• Experience in healthcare administration, claims, or insurance is a strong advantage

• Strong communication and patient engagement skills

• Good understanding of dental procedures and treatment planning

• Detail-oriented with strong organisational and problem-solving abilities

• Comfortable working in a non-clinical role (no hands-on treatment)

Preferred Skills

• Experience in clinic operations or practice management

• Familiarity with MediSave / CHAS / insurance claims processes

• Knowledge of healthcare compliance and medico-legal frameworks

• Ability to analyse data and improve operational performance

What Success Looks Like

• Higher treatment acceptance rates

• Improved patient satisfaction and trust

• Reduced claim errors and faster approvals

• Stronger SOP consistency across clinics

Important Note

This is a non-clinical role. The candidate will not perform any dental procedures.