Clinical Assistant

Inflexion Clinic is building an outcome-driven musculoskeletal (MSK) primary care group in Singapore. Our first clinic delivers assessment and non-surgical management of osteoarthritis and common MSK conditions - including image-guided and landmark joint injections (PRP, hyaluronic acid, corticosteroid, trigger point) and extracorporeal shockwave therapy (ESWT) - under a single-doctor model at launch.

We are hiring a Clinic Assistant to be the operational backbone of that clinic: chaperoning and assisting the doctor through procedures, keeping the treatment room and stock in order, and running the front desk and claims. This is a hands-on hybrid role suited to someone who wants clinical exposure alongside real ownership of clinic operations, and who is comfortable being one of the first hires in a clinic that is still being built.

What you will do:

1. Clinical support and procedure assistance

• Prepare and turn over the consultation and procedure rooms between patients, including couch set-up, patient positioning and draping.
• Take and record vital signs, height, weight and basic measurements prepare patients for assessment.
• Chaperone and assist the doctor during joint injections and trigger point procedures - laying up the trolley, aseptic preparation of the skin, passing consumables, and handling sharps safely.
• Assist with ESWT and other therapeutic sessions: equipment set-up, applicator and gel preparation, patient comfort and session logging.
• Monitor patients post-procedure, escalate any adverse reaction to the doctor immediately, and document observations.
• Apply and change simple dressings, and provide post-procedure care instructions under the doctor's direction.
• Carry out decontamination and disinfection of instruments, and maintain the clinic's infection prevention and control routines.
• Segregate and dispose of clinical, sharps and cytotoxic waste in line with clinic SOPs and licensed-collector requirements.
• Assist with specimen labelling, packing and hand-over to the reference laboratory, and chase outstanding results.
• Support the doctor in keeping the clinic ready for MOH / HCSA inspection - checklists, logs, temperature records and emergency trolley checks.
  

2. Inventory, dispensing and stock control

• Own day-to-day inventory for medical consumables, injectables, dressings, PPE and general clinic supplies: maintain par levels, raise purchase orders, receive goods and reconcile delivery orders against invoices.
• Run cycle counts and a full periodic stock-take investigate and report variances.
• Manage expiry using first-expired-first-out rotation quarantine and document short-dated, damaged or recalled stock.
• Maintain the cold chain for temperature-sensitive items - daily fridge temperature logs, calibration checks and excursion reporting.
• Assist with dispensing under the doctor's supervision: pre-packing, labelling, and second-checking against the prescription before hand-over to the patient.
• Keep records for prescription-only and controlled items in line with HSA and clinic requirements, including receipt, usage and disposal logs.
• Track consumable usage per procedure type so the clinic can cost procedures accurately, and flag stock trends or supply risks to IHG management.
• Liaise with suppliers and service vendors on orders, shortages, back-orders, returns and equipment servicing schedules.
  

3. EMR, front desk and claims

• Clinic EMR / CMS - register patients, verify identity and contact details, schedule and reschedule appointments, maintain accurate clinical and billing entries, and keep the daily appointment list clean.
• The clinic runs Plato. Candidates experienced on any other Singapore clinic management or EMR system will be trained on ours.
• Prepare and submit MediSave, MediShield Life and CHAS claims where applicable monitor rejections and resubmit promptly.
• Handle corporate, insurer and third-party administrator billing - verify letters of guarantee, prepare invoices and follow up on outstanding accounts.
• Take payment, issue receipts, reconcile daily collections and cash float, and prepare the daily takings report.
• Obtain and file PDPA consent, manage medical record confidentiality, retention and safe disposal.
• Answer calls, WhatsApp and email enquiries professionally triage urgent clinical questions to the doctor rather than answering them directly.
• Support patient recall and follow-up for injection courses, ESWT packages and review appointments.

4. Patient experience and clinic operations

• Set the tone at the front desk - greet every patient by name, manage waiting time expectations, and keep the reception and clinical areas clean, stocked and presentable.
• Help refine and document clinic SOPs suggest workflow improvements.
• Support opening and closing routines, equipment checks and end-of-day security.
• Take on ad hoc duties reasonably required as the clinic grows.

What we are looking for

• Minimum GCE N / O Level or equivalent Nitec / Higher Nitec in Nursing, Healthcare or a WSQ Healthcare Support qualification is an advantage.
• At least 1-2 years in a Singapore clinic, specialist practice, day surgery or healthcare setting as a clinic assistant, patient service associate, healthcare assistant or similar.
• Practical competence in a clinical support role - vital signs, aseptic technique, chaperoning, instrument handling and infection control.
• Hands-on experience with at least one clinic EMR / clinic management system, and confidence learning a new one quickly.
• Proficient in insurance claims - preparing and submitting claims, verifying letters of guarantee and pre-authorisation, coding and supporting documentation, tracking rejections and resubmissions, and following up outstanding balances with insurers, third-party administrators and corporate clients.
• Working knowledge of MediSave, MediShield Life and CHAS claim submission, or demonstrable ability to pick it up fast.
• Demonstrated ownership of stock or inventory duties - ordering, stock-take, expiry control.
• Accurate with numbers and records comfortable reconciling cash and claims daily.
• Fluent written and spoken English.
• Dependable, discreet with confidential information, and calm with anxious or in-pain patients.

Compensation and benefits

• Basic monthly salary: S$2,600 - S$3,000, set within the band according to experience, certification and claims/EMR proficiency. Reviewed annually.
• Performance bonus - discretionary, based on individual performance.
• Medical and dental - outpatient medical and dental coverage for the employee.
• Annual leave - up to 14 days depending on grade and length of service, plus full statutory sick, hospitalisation and parental leave entitlements.
• Training - sponsored certification and paid course time for role-relevant training, including BCLS+AED renewal.
• CPF - employer contributions in accordance with the CPF Act.