Clinic Receptionist

Key Responsibilities and Duties

A. Front Desk and Patient Services

• Welcome and attend to patients and visitors in a friendly and professional manner.

• Manage patient registration, appointment scheduling, rescheduling, and cancellations.

• Ensure smooth patient flow and minimize waiting times.

• Maintain accurate patient records and update information in the clinic management system.

• Handle patient feedback, complaints, and enquiries professionally.

• Coordinate with physiotherapists and healthcare professionals regarding patient appointments and treatment schedules.

B. Customer Relationship Management

• Build and maintain positive relationships with patients.

• Conduct follow-up calls or messages to remind patients of upcoming appointments.

• Follow up with patients who have missed appointments or have outstanding treatment sessions.

• Gather patient feedback and communicate areas for improvement to management.

• Provide a positive patient experience throughout the entire clinic journey.

C. Clinic Operations and Support

• Ensure the reception area is clean, organized, and presentable.

• Assist in monitoring clinic supplies, stationery, and promotional materials.

• Coordinate with clinical staff to ensure smooth daily clinic operations.

• Support marketing and promotional activities, including social media campaigns and patient engagement initiatives.

• Comply with clinic policies, standard operating procedures, and confidentiality requirements.

• Perform other duties assigned by the Clinic Manager or Management.

Job Requirements and Qualifications

• Diploma or certificate in Business Administration, Healthcare Administration, Sales, or Customer Service is an advantage.

• Previous experience in clinic reception, healthcare administration, customer service, or sales is preferred.

• Experience in physiotherapy, rehabilitation, or medical clinic operations is an added advantage.

• Good communication and interpersonal skills.

• Strong customer service and sales-oriented mindset.

• Basic computer literacy and familiarity with Microsoft Office.

• Able to handle multiple tasks and work in a fast-paced environment.

• Pleasant personality, proactive, responsible, and team-oriented.