Clinic Manager

We are seeking a results-driven and proactive Clinic Manager to oversee the daily operations and performance of our clinic. The ideal candidate will play a key role in growing clinic performance, building a high-performing team, and ensuring exceptional patient experience, including effective handling of patient feedback and service recovery.

Key Responsibilities

Clinic Performance & Growth

• Monitor and analyze clinic performance metrics, including patient visits, conversion rates, revenue, and service utilization.
• Develop and implement strategies to increase patient numbers and drive clinic growth.
• Track and review weekly and monthly clinic statistics to identify improvement opportunities.
• Work closely with management to achieve clinic performance targets and operational KPIs.
• Identify operational gaps and implement improvements to enhance clinic efficiency and productivity.

Team Leadership & Development

• Lead, motivate, and develop the clinic team to achieve performance goals and deliver excellent service.
• Conduct regular performance reviews, coaching, and team development sessions.
• Manage staff schedules, attendance, and productivity to ensure optimal clinic operations.
• Foster a positive, collaborative, and high-performance team culture.

Clinic Operations

• Oversee daily clinic workflows, including appointment scheduling, patient flow management, and facility maintenance.
• Ensure efficient clinic operations to minimise patient waiting time and maximize service delivery.
• Monitor and maintain clinic supplies, equipment, and inventory levels.
• Manage billing processes and clinic financial administration.
• Ensure compliance with healthcare regulations, safety protocols, and quality standards.
• Maintain accurate documentation, reports, and operational procedures.

Customer Service & Patient Experience

• Maintain a high standard of customer service and patient care throughout the clinic.
• Monitor patient feedback and continuously improve the overall patient journey.
• Professionally handle patient feedback, complaints, and service recovery situations to restore patient trust and satisfaction.
• Implement service improvements to enhance patient retention and long-term engagement.

Requirements

• Minimum 4-5 years of experience in operations or clinic management, preferably in the healthcare industry.
• Diploma in Healthcare Administration, Business Administration, or a related field.
• Strong ability to analyse clinic statistics and drive business performance.
• Proven experience in team leadership and staff development.
• Strong customer service mindset with experience in complaint handling and service recovery.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.