Aesthetic Clinic Manager

3-5 Years

SGD 4,000 - 6,000 per month

Posted 17 hours ago
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Job Description

We are seeking a dynamic and customer-focused Clinic Manager to oversee the daily operations of a fast-paced aesthetic clinic at Caring Skin Medical Aesthetics Clinic in Singapore.

The Clinic Manager will lead our front desk and operations team, ensure excellent customer service standards, support sales performance, maintain regulatory compliance, and drive overall clinic efficiency and profitability. The ideal candidate is highly organised, operationally strong, people-oriented, and experienced in managing clinic or retail service operations within the aesthetics, beauty, healthcare, or wellness industry.

Key Responsibilities

Clinic Operations

Oversee daily clinic operations to ensure a smooth workflow across the front desk, therapists, doctors, and support teams at Caring Skin Medical Aesthetics Clinic.
Ensure efficient appointment scheduling, patient registration, and customer journey management
Monitor clinic cleanliness, hygiene, maintenance, and operational readiness
Manage inventory levels, stock ordering, and consumables control
Ensure proper handling of customer records and confidential information

Team Leadership & Management

Lead, supervise, and motivate the Caring Skin front desk, consultants, therapists, and clinic support staff.
Manage staff scheduling, attendance, manpower planning, and daily deployment
Conduct onboarding and training for new employees
Monitor staff performance and maintain service excellence standards
Foster a positive, professional, and high-performance work culture

Customer Service & Patient Experience

Ensure high standards of customer service and patient satisfaction
Handle customer feedback, complaints, and service recovery professionally
Build strong customer relationships to encourage retention and repeat business
Support the team in delivering personalised patient experiences

Sales & Business Performance

Drive clinic sales targets, treatment package conversion, and revenue growth
Monitor clinic KPIs including sales performance, customer retention, productivity, and operational efficiency
Work closely with consultants and therapists to achieve business objectives
Support marketing campaigns, promotions, and business development initiatives

Compliance & Administration

Ensure compliance with Singapore healthcare, PDPA, workplace safety, and company SOP requirements
Maintain proper documentation, reporting, and operational records
Liaise with internal departments, vendors, and external stakeholders when required
Ensure adherence to clinic policies and operational procedures

Requirements

Minimum 3-5 years of managerial experience in aesthetic clinics, beauty, healthcare, medical, wellness, or luxury retail environment
Strong leadership and people management skills
Good understanding of customer service and sales operations
Experience managing KPIs, clinic performance, and operational reporting
Strong communication and interpersonal skills
Proficient in Microsoft Office and clinic management systems (E.g Plato)

Preferred Qualifications

Experience in aesthetic, medical aesthetic, dermatology, or plastic surgery clinic environment
Familiarity with Singapore aesthetic industry practices and customer service standards
Knowledge of PDPA and clinic operational compliance in Singapore

Key Competencies