Clinic Manager/ Patient Service Supervisor (Specialist Clinic)

Responsibilities:

• To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters).

• Assist the Operation Team/ Cluster Manager in the implementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic.

• Oversee and supervise the training and development of clinic staff members.

• Plan and coordinate the daily work assignments and operations.

• Manage a group of patient service associates.

• Coordinate daily administrative matters, including the reconciliation of accounts payable and receivables.

• Work in partnership with clinic staff members to ensure the delivery of quality patient care and services.

• Work closely with Clinic Staff, Head Office Operational Support, and other stakeholders.

• Responsible for ensuring that clinic staff receive appropriate induction, orientation, and training so that they possess the appropriate skills and knowledge to carry out their jobs.

• Responsible for communication between staff and head office. The coordinator should ensure the timely dissemination of information, escalation of issues, recommendations, and implementation of solutions to problems.

• Perform reception duties, scheduling of appointments, registration, dispensing of medication, payment collection, and administrative duties relating to patients.

• Involve in administrative functions relating to work areas such as stationery/drug/consumable ordering/stock-taking.

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum O levels or equivalent

• Good interpersonal communication skills

• Excellent customer-service mindset

• Able to multi-task and work in a fast-paced environment

• Prior experience in a healthcare setting would be an advantage.

• Able to commit 5.5 workdays.