Job Summary
The Clinic Executive is responsible for ensuring the smooth daily operations of the clinic. This role involves patient coordination, administrative support, appointment scheduling, and assisting medical professionals to deliver high-quality patient care. The Clinic Executive acts as the key point of contact between patients, doctors, and other healthcare staff.
Key Responsibilities
Administrative Duties
- Manage front-desk operations including patient registration, appointment scheduling, and billing.
- Maintain accurate and confidential patient records in the clinic's medical system.
- Coordinate doctor schedules and ensure optimal appointment flow.
- Assist with clinic stock management, ordering, and inventory tracking.
Patient Experience
- Greet and assist patients and visitors in a professional and empathetic manner.
- Handle patient inquiries and complaints promptly and effectively.
- Provide pre-consultation and post-consultation information to patients (e.g., procedure preparation, follow-up appointments).
Clinical Coordination
- Liaise with nurses and doctors to ensure timely patient care.
- Coordinate with laboratories or diagnostic services for tests and reports.
- Assist with patient reminders for tests, procedures, or follow-up consultations.
Compliance & Standards
- Ensure the clinic operates in accordance with healthcare regulations and patient safety protocols.
- Support the implementation of quality improvement initiatives.
Qualifications & Skills
- Diploma or Degree in Healthcare Administration, Nursing, Business Administration, or a related field.
- Prior experience in a healthcare or clinical setting, preferably in Women's Health or O&G.
- Knowledge of medical terminology, especially in O&G, is an advantage.
- Excellent communication and interpersonal skills.
- Proficient in clinic management software and Microsoft Office.
- Strong organizational and multitasking abilities.
- Able to maintain patient confidentiality and professionalism at all times.
Working Hours
- 5.5-day work week, rotating shifts, or standard office hours.
Career Progression
Opportunities to progress to Senior Clinic Executive, Clinic Manager, or roles in Hospital Administration, depending on performance and qualifications.
Application
If you are interested in exploring this role or other current openings in the market, kindly email me at [Confidential Information] with your resume.
We regret to inform that only shortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
