Clinic Assistant (Specialist Clinic)

Working Arrangement: 5.5-day work week (Monday to Friday, plus 4 hours on Saturday)
Working Location: Central

About the role

You will be responsible for ensuring the delivery of high-quality care to patients and supporting the smooth operations of the Specialist Clinic (Eyes, Nose & Throat). This role encompasses both clinical administrative and patient service responsibilities, including patient registration, appointment management, billing, insurance coordination, and general clinic operations.

Key responsibilities

• Assist in the daily operations of the specialist outpatient clinic

• Attend to walk-in patients, enquiries, and phone calls professionally

• Manage appointment scheduling and patient follow-up arrangements

• Handle patient registration, updating of medical records, and data entry

• Collect payments and process billing transactions accurately

• Verify patient insurance coverage, corporate healthcare benefits, and eligibility prior to consultation or treatment

• Process insurance claims, pre-authorisation requests, and supporting documentation in accordance with insurer requirements

• Coordinate and administer Letter of Guarantee (LOG) applications, approvals, and follow-ups with insurers, third-party administrators (TPAs), and corporate clients

• Liaise with patients, insurance providers, corporate healthcare panels, and internal stakeholders regarding payment arrangements and claim requirements

• Provide patients with information on estimated charges, insurance coverage, co-payment requirements, and claim procedures

About you

• Minimum GCE O Levels

• Enrolled Nurses are welcome to apply

• Prior experience in a specialist clinic, private healthcare institution, or hospital setting will be an advantage

• Familiarity with medical insurance processes, corporate healthcare panels, Letter of Guarantee (LOG) administration, and insurance claims submission is preferred

• Knowledge of Medisave, Integrated Shield Plans, and private insurance claim processes will be an advantage

• Proficient in Microsoft Excel and clinic management systems

• Strong communication and interpersonal skills

• Service-oriented with a patient-centred mindset

• Meticulous and attentive to detail

• Dependable and able to work independently

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