Clinic Assistant (Full time)

Clinic Assistant (Full-Time) - Sengkang
Nursing background welcome - clinical scope available

Continuum is a 24-hour clinic in Sengkang. We see the full spread - walk-in acute presentations, chronic disease follow-ups, wound care, minor procedures, health screening. We're looking for an experienced Clinic Assistant to support our doctors and keep the clinic running.

If you come from a nursing background, there is real clinical work here for you, not just a front desk. Read on.

This is a full-time, on-site role on rotating shifts.

Clinical duties

• Take and record vital signs flag abnormal readings and prioritise patients who can't wait
• Prepare patients and set up rooms for consultations and minor procedures
• Assist doctors chairside during examinations, minor surgery, suturing and incision & drainage
• Wound care and dressing changes suture and staple removal
• Perform point-of-care testing - urine dipstick, blood glucose, pregnancy test, rapid tests - and record results accurately
• Set up and run ECGs assist with nebulisation
• Dispense medications in accordance with the doctor's prescription and clinic protocols
• Maintain the treatment room: cold-chain and vaccine fridge monitoring, expiry checks

If you're a qualified nurse (EN/RN or Nitec in Nursing), you'll also take on

• Venepuncture and blood collection for laboratory investigations
• Administering injections and vaccinations - IM, SC and intradermal - under the attending doctor's orders
• Front-line triage of walk-ins, including after-hours and overnight presentations, escalating to the doctor appropriately
• Health screening: pre-screening workups, phlebotomy and results follow-up
• Chronic disease support - patient education on medication use, diet, inhaler and insulin technique, home monitoring
• Assisting during acute and emergency presentations, and preparing patients for onward transfer
• Guiding and orienting new clinic assistants on clinical protocols

Front-of-house and administration

• Patient registration, appointment bookings, phone and email enquiries via the clinic system
• Coordinate patient flow to keep waiting times short
• Billing, cashiering and payment collection
• Prepare and submit TPA claims, and follow up on rejections or queries
• Maintain patient records accurately and confidentially, in line with PDPA requirements
• Advise patients on clinic services and health screening packages
• Stock and inventory management, and other duties as assigned

What we're looking for

• Minimum 1-2 years experience in a clinic or healthcare setting
• Nursing qualification (Nitec in Nursing, Enrolled Nurse, Registered Nurse or equivalent) is a strong advantage - SNB registration is not required for this role, but if you hold a valid practising certificate we will make full use of your clinical skills
• Comfortable with clinic management systems, TPA portals and NEHR
• Accurate with dispensing, billing and record-keeping - you double-check rather than assume
• Composed under pressure, especially with a full waiting room or an unwell walk-in
• Able to communicate with patients across languages and dialects
• Valid CPR/AED certification preferred