Job Description
Responsibilities
About the Team
The Client Solutions Manager (CSM) on our Global Agency & Accounts (GA&A) team partners closely with the Brand Partnerships Manager (BPM) to deliver best-in-class client service and drive measurable business results. This role supports multiple lines of business within the Amazon portfolio and collaborates with cross-functional teams including Sales Operations, Product Solutions, Measurement, and Creative Solutions.
The CSM will manage and optimize complex full-funnel campaigns using data and analytics to develop consultative solutions for clients. They will build and strengthen relationships with advertisers and agencies, focusing on revenue growth, advertiser education, and satisfaction. Success in this role requires a passion for client service, a strategic mindset, and the ability to navigate fast-paced, cross-functional environments with precision and accountability.
Responsibilities
- Build strong client and agency partnerships, ensuring shared goals and smooth collaboration.
- Plan, execute, and optimize campaigns, manage budgets, forecasts, and QBRs
- Share insights and results, tailor updates to client needs, and identify growth and upsell opportunities.
- Lead strategic planning and workshops, using data and TikTok insights to drive impact.
- Keep clients informed on new products and best practices; relay feedback to improve TikTok solutions.
- Handle daily operations efficiently, including ad issues, verifications, and escalations.
- Able to manage main stakeholders who are in the US and client is across APAC
- Commercial thinking: working with BPM to unlock revenue opportunities, hunting, needs strong sales mindset
- Growth levers for ENT LOB (full funnel)
Qualifications
Minimum Qualifications
- 5 years in digital advertising, client solutions, or managing strategic clients (flexible for strong candidates with 4+ years).
- Proven success managing multi-region campaigns (APAC) across multiple business verticals.
- Strong project management skills, with the ability to prioritize, organize, and drive alignment across fast-paced, cross-functional teams.
- Working knowledge of self-serve advertising platforms, including auction-based and biddable buying models.
- Demonstrated ability to analyze campaign and interpret campaign data, translating insights from Ads Manager, Brand Lift Studies, and similar datasets into actionable recommendations.
- Consistent track record of supporting revenue growth.
Preferred Qualifications
- Experience managing global or regional accounts across APAC, with understanding of market dynamics, media ecosystems, and regulatory environments.
- Deep expertise across the full marketing funnel, with a strong grasp of advertiser challenges, measurement, and key performance indicators (KPIs).
- Collaborative and solution-oriented, with a proactive mindset and commitment to fostering a positive, high-performing team culture.
- Bachelor's in Marketing, Business, Communications, or related field.
- MBA or advanced degree is a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
