The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. They have a experience with and an in-depth understanding of advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires practical experience in sales, analytical skills, a focus on client service, and the capacity to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based in Singapore.
Responsibilities
- In partnership with Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
- Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions
- Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
- Drives product innovation internally with cross functional partners based upon market trend and emerging needs of clients
- Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
- Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Meta solutions
- Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
- Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
- Operation Rigor and Project Management
- Manage complex external and internal work streams, and optimize clients advertising operation mode to meet business objectives
- Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, and so on)
- Build and manage relationships with both C-suite and front-line stakeholders in clients and agencies across media, creative, tech enabler industries, etc
- Collaborate very closely with a wide-ranging group of internal cross functional teams and cross region counterparts
Minimum Qualifications
- BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
- 6+ years experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
- Effective and creative problem solving and decision-making skills
- Experience working effectively with cross functional partners and all levels of management (internally and externally)
- Demonstrate capability to manage multiple projects while maintaining strict attention to details
- Demonstrate capability to communicate, collaborate and work effectively on a team
- Demonstrate capability to build ongoing relationships with external clients and taking it to the next level
- Advanced Excel skills and experience with data analysis
- Experience with the digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM, measurement fundamentals) and the eCommerce ecosystem a plus
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
