E COMMERCE MANAGER

ECOMMERCE OPERATIONS MANAGER

Roles & Responsibilities

. Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc

. Managing a team of ecommerce specialists including web designers, graphic artists, SEO experts, copywriters, and programmers

. Managing and growing an online store with multiple departments, including marketing, design, customer service, operations, fulfillment, and IT

. Determining which products will be most successful based on competitor offerings and customer preferences

. Managing all aspects of the company's ecommerce business including inventory, shipping, customer service issues, and taxes

. EDI or API integrations, new item setup, ongoing error handling & escalation to developer resources, etc.

. Assist to develop and implement demand generation plans to grow site revenue

. Liaise with Designer Team on artwork requirements and monitor deadlines for completion

. Responsible for stock inventory accuracy and to address any discrepancy

. Assist Customer Relations department on product knowledge

. Generate analysis and sales reports on regular basis

. Logistic coordination when required

. Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations

. Other duties as assigned

. Flexibility to manage a business that can operate 24/7/365

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Skills:

. Inventory management

. Customer service

. Data analysis

. Communication

. Operations managers

Requirements:

. Degree or above

• 5 + years of relevant work experience within a similar eCommerce role
• Management experience in operations, preferable in Grocery retail, including positions of leadership.
• 1- 3 years of experience in working with or developing eCommerce operations systems.
• 1 -3 years experience working across eCommerce project launches and managing project roll-outs
• computer programming languages, website design and coding in Python, PHP, Linux,
• Effective interpersonal and communications skills (verbal and written)
• Proficient in Excel, PowerPoint
• Strong analytical skill
• Identify with company's corporate culture and obey the company's arrangements
• Demonstrated ability to work in a fast-paced, self-starter environment.
• Team player with a positive can-do attitude.
• Energetic and enthusiastic - has a sense of urgency.
• Ability to multi-task and meet simultaneous tight deadlines.
• Has the ability to thrive in a challenging environment where priorities often change.
• Passionate about the customer and all elements of the customer experience.
• Flexibility to manage a business that can operate 24/7/365
• A desire to continually learn, improve and go the extra mile
• An attitude of accountability and excellence.