The Client Solutions Manager for Meta's Marketing Solutions team is a strategic, customer-focused partner who drives solutions for our clients. This role offers the opportunity to build and manage key client relationships, develop expertise in our platform and products, and deepen skills in media planning, strategy, and measurement. With understanding of both online and traditional media, you will collaborate with the sales team to develop industry-specific relationships, negotiate and optimize complex opportunities, and leverage data and analytics to deliver consultative solutions. The Client Solutions Manager focuses on driving revenue, enhancing advertiser education, and ensuring client satisfaction. Success in this role requires consultative sales and analytical skills, a commitment to client service, and the ability to excel in a dynamic, team-oriented environment with tight deadlines. This Singapore-based position supports superapps and direct-to-consumer e-commerce clients.
Responsibilities
- In partnership with a Client Partner, analyze client situations and devise integrated marketing and advertising strategies that optimally incorporate Meta solutions to maximize client value
- Use data, insights, and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions
- Serve as an external product consultant, educating clients and agencies on product solutions and driving product adoption
- Drive product innovation internally with cross-functional partners based on market trends and emerging client needs
- Plan media and creative structure, oversee campaign implementation, and ensure delivery against client business objectives
- Outline and oversee measurement schemes, tracking, and results delivery to study the effectiveness of Meta solutions
- Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
- Collaborate with Client Partner to exceed sales and yield goals for your assigned book of business
- Manage complex external and internal work streams, optimizing clients advertising operations to meet business objectives
- Oversee internal account operations, including troubleshooting, monitoring policy compliance, and managing account and financial details
- Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies
- Collaborate closely with internal cross-functional teams and cross-region counterparts
Minimum Qualifications
- 8+ years of experience in performance marketing, digital Marketing and/or account management roles
- Understanding of online advertising and commercial business objectives
- Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy
- Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and experience communicating this clearly and effectively
- Demonstrated skills to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment
Preferred Qualifications
- BA/BS degree in a technical or marketing field
- Enterprise solution selling experience
- Experience with the digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM, measurement fundamentals) and the eCommerce ecosystem a plus
- Experience with data visualization tools or analysis tools and relational databases such as Tableau, SQL
- Proven success in a highly dynamic, rapidly changing environment
- Experience as a Meta user and familiarity with Meta's ad solutions preferred
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
