Client Servicing Manager (Hybrid)

Piloto Asia, a fast-growing regional consulting firm, provides clients with an integrated suite of Smart Business Solutions, namely Accounting, Tax & Finance, Incorporation & Corporate Secretarial, Corporate Bank Account Solutions, as well as Payroll & Immigration Services. We are inviting qualified candidates to fill the position as Client Servicing Manager (Hybrid)

About the Role

1. Client Success & Organic Growth (80%): You will take the primary responsibility of maintaining positive relationships with existing Piloto Asia clients, ensuring their satisfaction and retention. Regular engagement is expected with the goal of upselling and generating referrals.

Your core responsibilities are

A - Strategic Account Reviews (Face-to-face): Conduct Semi-Annual Business Reviews (SA-BRs) for key accounts to demonstrate ROI and align Piloto Asia's services with the client's evolving business roadmap. Review compliance health, provide industry insights, and identify gaps for additional services (e.g., tax advisory, payroll, or visa support)

B - Drive a targeted 10% organic growth - Develop and execute a systematic referral program, actively seeking introductions from satisfied promoter clients following successful service milestones. Proactively identify and close upsell/cross-sell opportunities (e.g., additional entities, specialized tax filings) to meet a 10% annual portfolio growth target.

C - Execute on Actionable Insights - Utilize CRM data and health scores to proactively identify at-risk accounts for retention plays or high-growth accounts for expansion opportunities. Monitor account health signals (engagement frequency, type of request, turnaround time) to mitigate churn before it happens.

2. Strategic Growth Support (20%):

A - Marketing Synergy - Lead or support face-to-face consultations with high-value prospects, utilizing deep service knowledge to convert new business and identify early-stage upsell potential. Provide a feedback loop on common prospect pain points and market trends observed during meetings to refine our service offerings and sales messaging.

B- Partnership Synergy - Collaborate with the Singapore & overseas-based Partnership Managers to streamline the onboarding journey for partner-referred clients, ensuring a high-conversion first impression that facilitates long-term expansion.

What this role offers

1. Strategic Portfolio Ownership: You are directly accountable for the success and retention of clients within your assigned portfolio, with the flexibility to deploy your own ideas and shape the assigned accounts growth.

2. Upsell Commission: Earn a direct percentage of the first-year contract value for every new service added to an existing account.

3. Client Referral Bounty: Receive a fixed cash bonus for every successful introduction that leads to a signed contract for a new entity or sister company within your client's network.

Core Requirements:

1. Your background: Proven 5 years+ of work experience as a B2B/corporate accounting servicing, sales associate or similar role. You shall possess direct understanding or first-hand experience in contact with customers, preferable from insurance, corporate banking, corporate secretarial companies, accounting firms, co-working spaces, business centres, law firms, software providers or related fields.
2. Your mentality: You have a strong growth focus and a positive mentality, passionate in building good relationships with people. Reliable, self-motivated and able to work independently without close supervision. You are part of a small team and strong involvement is expected across functions.
3. Your qualification: Proficient in spoken and written English and Chinese. Ability to communicate in Bahasa will be an added advantage. High integrity in handling private and confidential information.

Why Join Piloto Asia:

At Piloto Asia, we believe that our people are the true pilots of our success. We provide more than just a workplace - we offer a platform for growth, collaboration, and impact. By joining us, you can expect:

1. Meaningful Impact & Empowerment - Our employees play a vital role in driving the success of entrepreneurs and businesses across Asia, enjoying the autonomy to make significant decisions and take full ownership of their results.
2. People-Centric & Collaborative Culture - We foster a human-first, supportive, and inclusive environment where every team member is treated with care and respect. Our culture values diversity, encourages open communication, and promotes cross-cultural collaboration within a dynamic, high-performing workplace.
3. Learning & Career Growth - We offer clear and accelerated career progression opportunities that exceed industry norms. Employees benefit from continuous skill development, rapid expertise growth, and potential leadership pathways, including executive-level roles as the company scales.
4. Competitive Rewards - We provide fair and attractive compensation packages alongside meaningful benefits that recognize and reward employees contributions and value.
5. Work-Life Balance & Flexibility - We prioritize employee well-being by offering flexible work arrangements, including hybrid and remote options, alongside benefits designed to support a healthy balance between work and personal life.

You'll Love Working at Piloto Asia If You:

• Value relationships over transactions

• Thrive in collaborative, fast-paced environments

• Are curious and eager to learn across disciplines

• Care about doing quality work that makes a real difference

This Might Not Be For You If You:

• Prefer a rigid 9-5 with no flexibility

• Avoid client interaction or collaboration

• Only want to work on one narrow task repeatedly

• Prioritize brand-name prestige over actual learning and impact

Join us to be at the forefront of shaping Piloto Asia's market presence while advancing your professional journey with meaningful challenges and rewarding success.

We offer attractive remuneration packages commensurate with candidates qualifications and experience.

Please send your detailed CV to [Confidential Information] / [HIDDEN TEXT] including date of availability, current and expected salary. Only short-listed candidates will be notified for an interview.