Job Purpose
The Client Services Specialist role supports the Head of Client Services as well as the frontline Wealth Advisors in the following activities:
- Assisting Wealth Advisors with taking client orders for new Investments & Lending transactions, managing the suitability and other pre-sale risk & compliance checks, post trade updates to clients and other stakeholders in Dubai
- Attending to client and prospect inquiries about the branch's WM proposition and processes
- Providing assistance to the Account Opening/ CDD teams in Singapore and Dubai as well as frontline Relationship Managers and Wealth Advisors seeking to streamline the onboarding experience for clients. This includes helping with Name Screening & Source of Wealth corroboration, and Periodic CDD Reviews and updates
- Providing assistance to Wealth Advisors on a day-to-day basis with client inquiries, updating of client KYC documentation, sharing of documentation between teams in Dubai and Singapore, etc.
- Monitoring clients deposit and loan maturities, roll overs, repayments, etc.
- Assisting Wealth Advisors to prepare for portfolio reviews with clients
- Assisting in the management of various regulatory & control aspects of the WM business e.g., vulnerability assessments, client instructions, credit review documentation ,etc.
- Managing administrative tasks on behalf of the Wealth Advisors including systems access, control assessment testing, client facing stationery, etc.
- Collaborating with other departments in the SIN branch and the Head Office in order to farther achievement of branch goals whilst promoting SIN WM goals.
Requirements
- At least 2-3 years of working experience in the private banking or wealth management unit
- Well versed with the regulatory regime (local & global)
- Self-motivated individual, proactive, strong team player, able to meet tight deadlines and ability to multitask
- Meticulous with strong attention to details
- Minimum Diploma / Bachelor's degree (Diploma in Wealth Management is desirable)
- Certification in CACS Paper 1 and 2
