Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you Are you FIS
What You Will Be Doing
- Act as a trusted point of contact for clients, managing day‑to‑day service needs while handling escalations, service issues, and ongoing relationship management with confidence
- Oversee client onboarding, KYC/AML processes, and operational workflows to ensure accuracy, regulatory compliance, and a smooth end‑to‑end client experience
- Partner closely with internal teams (operations, billing, project teams) to resolve client queries, manage service delivery, and keep commitments on track
- Lead regular client touchpoints such as service reviews or status calls, proactively identifying risks, trends, and opportunities to improve service quality
- Contribute to process improvements and support junior team members through guidance, coaching, or informal leadership where applicable
What You Will Need
- Work visa is unavailable Minimum 5 years experience supporting clients in a fund management, transfer agency, or asset management environment; open to senior executives ready to step up
- Minimum 2 years of people management or team‑lead experience is preferred, but not mandatory for candidates demonstrating leadership maturity and ownership mindset
- Solid understanding of fund operations, client servicing workflows, and AML/KYC regulatory requirements across retail and institutional clients
- Strong communication and relationship‑management skills, comfortable engaging clients and internal stakeholders with clarity and professionalism
- Detail‑oriented, resilient, and adaptable—able to prioritise in a fast‑paced environment while maintaining service standards and client trust
What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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