Client Services Manager

What is this position about

Derivatives Execution and Clearing (DEC) Client Services team supports a comprehensive suite of products (Financial & Commodities ETD Clearing, OTC Clearing) and services from Sale & Client Support, end to end on-boarding, post trades services across BNP Paribas Global Listed Derivatives Clearing capabilities.

The Role Involves

• Coordination work to on-board new clients
• Client servicing including relationship management, issue prevention and resolution.
  
  

What would be your typical day at BNPP Paribas look like

• BUSINESS & SALES SUPPORT
• Play a support role on business matters such as legal agreements negotiation, credit risk assessments, ad hoc business initiative projects.
• Assisting marketers on their sales effort (e.g profitability check, pricing negotiation, demonstrate BNP Paribas reporting and client portal capability during sales pitches).
• CLIENT ON-BOARDING
  
  

Active coordination and participation with regards to on-boarding process of Clients within the Derivatives Execution Clearing business unit by:

A - Know Your Client (KYC) Due Diligence

• To liaise with clients and internal team for the collection of relevant KYC documents.
• To act as point of escalation from internal team for the completeness of all documentation required
  
  

B - Internal credit risk application

• To facilitate between client, sales team, risk department to ensure necessary information are provided to risk department
• To assist stakeholders in the definition and application of the risk monitoring conditions
  
  

C - Client setup definition

• To understand and comprehend new client business and clearing services needs
• To define appropriate set up for clients with relevant stakeholders
  
  

D - Legal and operational documentation

• To ensure that client setup is documented accordingly
• To ensure legal and operational documents are executed and file accordingly
  
  

E - Internal communication

• To maintain Client onboarding process dashboard up to date at all times
• To ensure that all stakeholders are kept updated at all times and points are taken
  
  

F - Client setup go live preparation and monitoring

• To build the client setup
• To define the go-live date with stakeholders
• To coordinate migrations if any
• To coordinate testing with clients if any
  
  

Client Relationship Management / Client Servicing and Support

As a Client Services Manager, an active performance of the main tasks below is required:

A - Client relationship management and Business As Usual tasks

• To Know Your Client (business, organization, setup, request, expectations etc)
• To document client setup and maintain it up to date
• To be day-to-day contact points for clients mainly on queries or change requests, 2nd level support, information etc
• In case of incident impacting the production (system failures etc), to follow up production incidents and assess client impacts and to inform client of any incident impacting the services
• To analyze client setup evolution requests/ needs and to deploy them upon agreement
• To address clients concerns by liaising with Operation team
• To monitor Client cash balances and coordinate any event of defaults
• To ensure client operational communication when needed
  
  

B - Administration

• To ensure that files, documents and information are saved properly
• To participate in audit
• To ensure proper archiving of documentation and to log it
  
  

C - Client Services Function

• To participate pro-actively in enhancing the current processes
  
  

What is required for you to succeed

• Bachelor degree at minimum
• Minimum 2 years of experience in client service role and client facing role in banking or brokerage industry, with minimum 2 years of experience in Listed Derivatives preferable
• Effective, professional & mature communications for client & stakeholder engagement at all level of organization including senior level in all channel (writing, tele conversation, conference call and onsite)
• Experience and knowledge of the Listed Derivatives Clearing business and/or of OTC Clearing derivatives products are key advantages
• Experience and knowledge of back office systems Ubix and/or Murex are key advantages
• Experience in client on boarding role within the Listed Derivatives and OTC derivatives brokerage industry is a key advantage
• Language skills: English (compulsory), Mandarin (compulsory), Japanese or Korean will be advantages
• Customer focused with first class stakeholder engagement skills and experience
• Highly enthusiastic with a rigorous and organized delivery ethos
  
  

About BNP PARIBAS

As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
  
  

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/