Client Services Executive (Appointment Scheduling & Operations Support)

Key Responsibilities

• Coordinate and manage therapy schedules for OT and ET teams

• Populate and optimise schedules to minimise gaps and cancellations

• Follow up on confirmations, replacements, and rescheduling

• Communicate clearly and patiently with parents regarding appointments

• Clarify information, ask questions when needed, and ensure accuracy

• Maintain clear and organised scheduling records and documentation

• Liaise with therapists and internal teams on schedule updates

• Provide general administrative and operational support

Requirements

• Minimum 5 years experience in appointment scheduling, client services, healthcare, education, or a similar administrative role

• Diploma preferred (not essential with relevant experience)

• Fluent in English (spoken and written)

• Mandarin as a second language required to support Mandarin-speaking families

• Strong organisational skills with attention to detail

• Able to work calmly, consistently, and professionally in a structured environment

• Comfortable with full working hours and on-site presence

• Only Singapore Citizens or Permanent Residents may apply (no foreigner quota available)

Personal Attributes

• Mature, calm, and emotionally steady

• Patient and empathetic when interacting with parents and caregivers

• Reliable, consistent, and committed to follow-through

• Clear communicator who asks questions for clarity

• Values structure, routine, and predictability

Employment Details

• Employment type: Full-time

• Working days: 5 days per week

• Working hours: 9:00am - 6:00pm

• Salary range: SGD 2,500 - 3,000 (commensurate with experience)

• Annual leave: 18 days

• Medical and hospitalisation insurance provided

• Training and onboarding provided

Who Should Not Apply

• Candidates seeking flexible or remote arrangements

• Individuals uncomfortable with detailed administrative work or repeated follow-ups

• Those looking for short-term or transitional roles