Client Service Consultant

About us

We are a leading provider of trustworthy aesthetic services. Our mission is to be the best in our industry, by leveraging technology and a client-centric approach. With a strong track record of success, we are constantly seeking talented individuals to join our dynamic and growing team.

Apply now for this exciting opportunity to be a part of our success story!

Job summaryCompetitive salary, and a good working environment. Opportunities to grow together with the company.

- Attending to inquiries, following up on leads, and implementing strategies to build the client base.

- Providing accurate and timely information to clients, resolving queries, and addressing concerns in a professional and empathetic manner

- Identifying opportunities to enhance the client experience and proactively suggesting process improvements

- Collaborating with cross-functional teams to ensure seamless service delivery

- Fostering long-term relationships to encourage repeat visits and referrals.

- Staying updated on medical aesthetics and skin health trends to educate clients effectively.

What we're looking for

- Minimum 2 years of experience in a client-facing or customer service role, preferably within the medical or healthcare industry, or within the airline industry

- Excellent communication and interpersonal skills, with the ability to build rapport and provide a personalized experience to clients

- Strong problem-solving and critical thinking skills, with the ability to think on your feet and provide solutions to clients

- A positive, proactive, and adaptable mindset, with a genuine passion for delivering exceptional customer service

- Fluency in English, with proficiency in other languages (such as Mandarin) being an advantage