The Opportunity:
The Singapore business Unit - part of Cognizant APJ - is one of the strongest growing regions in APAC.As part of these growth plans, we are looking for a dynamic Client Partner to manage and grow exponentially a significant part of its portfolio in the banking space.
Responsibilities:
- Lead a key account in BFS managing the business as a P&L with accountability for the profitable growth of the account.
- Develop and nurture senior relationships within the account including at the Executive level.
- Strategic account planning following Cognizant's annual cycle and maintaining the account plan as a living document.
- Forming and maintaining a strong account team focused on working together to deliver the account plan targets and exceed customer expectations.
- Working closely with the Delivery organization, Service Lines, Consulting and DBO to achieve successful outcomes for the client and Cognizant.
- Accountability for all operational aspects of the account including sales and pipeline management, forecasting, people management, margin improvement plans, and managing attrition and retention.
- Working with key alliance partners to support the account plan and client's business aspirations.
- Collaborating with the Digital Network to support the account plan, identifying opportunities to work together for collective success.
- People management of the account CRMs providing appropriate guidance, mentoring and career development opportunities.
- Participating as part of the BFS leadership team.
- Participating in industry events and promoting Cognizant's brand with the client and in the broader market.
Requirements:
- Demonstrated account management experience working with large Banks
- Strong people skills and EQ
- Demonstrated business development experience, proposal and bid management skills, and a growth mindset
- Understanding of the Banking landscape in Australia (banking practitioner)
- Experience developing account plans
- Strategic thinking skills
- Proven track-record of winning large deals
- Strong negotiation skills
- Consultative skills and solution-oriented mindset focusing on transformative solutions bringing blended teams together where appropriate
- Demonstrated relationship management skills and a passion and interest in engaging senior level executives
- Advanced presentations skills
- Client obsession (insanely curious about the client) Ability to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
- Strong understanding of Cognizant's systems and processes to facilitate the successful operation of the account and team
- Excellent communication and facilitation skills
- Ability to work with geographically distributed teams
- Strong teaming skills, focusing on developing a one team approach
