Client Relationship Management, Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Looking for a career that goes beyond the ordinary Join AIA Corporate Solutions - Singapore's #1 Employee Insurance Provider in Singapore for 20 consecutive years.

At AIA, we don't just do insurance, we are on a bold mission to help one billion people live Healthier, Longer, Better Lives by 2030 and we are looking for passionate individuals to help us get there.

If you are a go-getter who thrives in a dynamic, purpose-driven environment, this role offers you the opportunity to shape the future of employee benefits and workplace wellbeing through innovative and market leading solutions that meet the needs of the modern workforce.

In this role, you will be part of our Client Relationship Management (CRM) team, dedicated to serving direct corporate clients. You'll act as a trusted advisor-partnering with companies to deliver tailored employee benefit solutions while driving engagement, satisfaction, and long-term value.

• Drive Growth: As a growth-driven organisation, you will help achieve team sales goals and growth targets by leveraging on the organisational strategies, tools and services.
• Client Management: Deliver trusted benefit advisory, hands-on account servicing including day-to-day operations, communication rollouts, issue resolution - to build long-term client partnerships.
• Data & Insights: Extract and analyse data to support strategic decisions and performance reporting for clients under management.
• Stakeholder Engagement: Coordinate across internal teams and external partners to ensure seamless execution and exceptional client experience
• Business Transformation: Contribute to strategic projects that enhance processes, streamline workflows and elevate service quality.
• Team Support: Assist with internal initiatives, events and broader team goals as needed.

• Minimum Diploma holder or equivalent relevant professional experience.
• At least 5 years related Industry Experience
• Proficiency in Microsoft Excel, PowerPoint and other digital collaboration or CRM tools.
• Certifications/licenses - HI, M5 and M9, M9A, BCP, PGI, Com GI
• Good Communication and negotiation skills
• Customer focused with proven Decision making and problem-solving skills
• Project management skill