Role Overview - Client Partner
The Client Partner is the senior, accountable leader for one or more strategic client relationships, acting as the primary trusted advisor and commercial owner of the partnership. This role carries end‑to‑end responsibility for client growth, commercial performance, service excellence, and team leadership, with a strong focus on long‑term value creation, retention, and sustainable growth.
You will operate as a true partner to senior client stakeholders (C‑suite, ExCo, and functional leaders across Marketing, Digital, Data, Product, and Technology), bringing strong commercial judgement, a deep understanding of customer journeys, and the ability to connect client business objectives to integrated media, CX, and growth solutions.
Key Accountabilities
Client Partnership & Leadership
- Overall leadership and ownership of significant client(s) or a strategic client portfolio, acting as the primary point of accountability.
- Build, maintain, and deepen trusted senior‑level client partnerships, including C‑suite, regional leadership, and key decision‑makers.
- Serve as a strategic advisor, translating complex business challenges into effective media, customer experience, and growth strategies.
- Shape and lead a forward‑looking client partnership strategy, proactively identifying opportunities, anticipating needs, and strengthening long‑term advocacy and retention.
Business & Commercial Ownership
- Full end‑to‑end ownership of the client business, including delivery against agreed service propositions.
- Drive revenue growth, profitability, and margin discipline while ensuring high‑quality, integrated delivery.
- Proactively identify and deliver cross‑sell and upsell opportunities across the Dentsu ecosystem.
- Own and manage commercial targets, forecasts, and budgets, ensuring strong financial governance and transparency.
Financial & Operational Excellence
- Lead commercial finance management, including revenue forecasting, budget control, and performance reporting.
- Ensure strong operational discipline, effective working capital management, and contractual compliance.
- Drive delivery excellence, balancing quality, efficiency, and scalability while avoiding over‑servicing.
Team & People Leadership
- Lead, inspire, and develop a high‑performing team of client and media practitioners.
- Build a sustainable team culture aligned to client objectives and long‑term partnership success.
- Own performance management, development planning, and career progression for direct reports.
- Proactively address performance risks and partner closely with HR on people matters.
- Drive succession planning, senior talent development, and retention.
Resourcing & Capability
- Ensure teams are correctly resourced, skilled, and equipped to deliver against client needs.
- Identify capability gaps and support upskilling across areas such as performance media, data, technology, and digital transformation.
- Ensure delivery teams meet all contractual and governance requirements.
New Business & Growth
- Lead or support new business initiatives and pitches in collaboration with New Business and Marketing teams.
- Leverage senior client relationships to generate organic growth and expansion opportunities.
Professional Skills
- Strong client partnership mindset with the ability to build credibility and influence at senior levels.
- Strategic thinker able to connect business outcomes to media, CX, and data‑driven solutions.
- Deep understanding of integrated media ecosystems across digital, performance, brand, and customer experience.
- Commercially astute with a clear focus on growth, profitability, and value creation.
- Confident in interpreting financial, performance, and optimisation data.
- Strong stakeholder management, negotiation, and influencing skills.
- Ability to cultivate strong media owner, vendor, and partner relationships, including Joint Business Plans (JBPs).
Key Experience & Background
- Significant experience in a Client Partner or senior client leadership role, managing complex, multi‑stakeholder client relationships.
- Proven track record of winning, growing, and retaining large, strategic accounts.
- Demonstrated ability to deliver commercial growth and expansion opportunities, including integrated and multi‑market engagements.
- Strong experience operating in matrixed and virtual organisations.
- Resilient, accountable leader who thrives in fast‑paced, high‑expectation environments.
- Ownership of measurement and reporting frameworks, linking activity to clear, commercially grounded business outcomes.
- Values‑led leader who role‑models Dentsu's North Star and 8 Ways.
- Strong cultural awareness with the ability to adapt leadership and communication style across markets.
Dentsu Values
Will live the dentsu 8 Ways at all times: We Dream Loud, WeInspire Change, We Team Without Limits, We All Lead, We Make It Real, We ClimbHigh, We Choose Excitement, We Are A Force For Good
Inclusion and Diversity
We're proud to be different and that starts with our people. We believe inequal opportunities for everyone. We won't define people by their race, gender,sexual-orientation, age or disability. Individuality is what makes us great, wewant everyone to bring their full self to work and create something amazing.That's what we care about.
So, whether you're joining us, or looking to moveto a different part of the business, we work hard to make sure we create equalopportunities for everyone.
Keeping connected
Please visit our website to find outmore and connect with us on social.
www.dentsu.com
