Location: Singapore
Type: Full-time
Vertical: Financial Markets
Job Summary
The Client Outreach team is the front-line unit responsible for managing Know Your Client (KYC) onboarding, periodic reviews, and remediation activities. The role involves direct engagement with clients, internal stakeholders, and compliance teams to ensure timely and accurate collection of Client Due Diligence (CDD) documentation in line with global regulatory standards.
This position supports a Japan-focused client portfolio, requiring direct interaction with Japan-based and Japanese-speaking clients, as well as handling jurisdiction-specific regulatory documentation.
Key Responsibilities
- Manage end-to-end KYC onboarding and outreach for assigned client portfolio
- Conduct client interviews and outreach to obtain required KYC documentation
- Communicate directly with Japanese-speaking clients via written and verbal channels
- Review, interpret, and translate Japanese-language legal and regulatory documents for KYC purposes
- Ensure documentation complies with both global AML/KYC standards and Japan-specific regulatory requirements
- Coordinate with internal stakeholders (Bankers, Operations, Risk, Compliance) to resolve onboarding issues
- Track onboarding progress and ensure timely completion to meet business deadlines
- Identify and escalate risks related to incomplete or non-compliant documentation
- Maintain adherence to internal governance, regulatory requirements, and data privacy standards
Eligibility Requirements
- Bachelor's degree, Anti-Money Laundering Specialist (CAMS) certified, or equivalent experience
- Relevant experience in client onboarding, KYC, AML, or financial services
- Knowledge of AML/KYC/CDD regulations and practices
- Strong stakeholder management, communication, and problem-solving skills
- Ability to manage multiple priorities with attention to detail
- Mandatory: Japanese language proficiency (minimum JLPT N2 or equivalent)
Japanese language proficiency is required as the role:
- Regularly communicates with Japan-based and Japanese-speaking clients who conduct business primarily in Japanese
- Requires accurate review and interpretation of KYC and legal documentation issued in Japanese by clients and Japanese authorities
- Supports compliance with Japan-specific regulatory requirements, where source documents and communications are predominantly in Japanese
- Minimises operational and regulatory risks arising from misinterpretation of client information or documentation
