JOB FUNCTIONS
- Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
- Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
- Advising client on delivery schedule and inventory availability.
- Follow up closely to ensure resolution of all problems and issues from Clients.
- Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
- Initiate continuous processes improvement.
- Provide business reports to Management and client on a weekly/monthly basis.
- Might need to participate in Demand planning with the client if the situation calls for.
JOB REQUIREMENTS
- Minimum Diploma in Business or equivalent.
- 2 years of working experience in order management or customer service.
- Experience in supply chain, logistics and manufacturing preferred.
- Excellent time management and interpersonal relationships at all levels, cross-functional.
- Strong analytical and problem-solving skills, good negotiation.
- Good verbal and written communication skills.
- Strong team player. Ability to multi-task and takes strong ownership in task.
- Ability to work with huge data accurately. Attention to details.
Working Days - Monday to Friday
Working Time - 8.30am to 5.30pm
Working Location - Ubi Ave 3
