Client Management Executive/Officer

Job Scope:

• Serve as the primary point of contact for assigned accounts, providing strategic and operational support throughout the end-to-end logistics journey.
• Build trusted client relationships by understanding business needs, advising on best practices, and ensuring a high standard of service delivery.
• Coordinate closely with warehouse, transport, finance, and technology teams to ensure seamless execution of customer requirements and timely issue resolution.
• Oversee the full 3PL journey, including inbound operations, inventory management, outbound fulfilment, billing, and documentation accuracy.
• Prepare and manage import/export documentation, packing lists, and liaise with freight forwarders to facilitate smooth shipment movement.
• Monitor inventory accuracy and system integrity, ensuring compliance with operational processes, including expiry date tracking, serial number management, and adherence to SOPs.
• Analyse operational performance, customer feedback, and service trends to identify improvement opportunities and drive continuous enhancement initiatives.
• Maintain records of customer interactions, service issues, and resolutions within the company's software dashboard.
• Partner with internal technology teams to translate operational challenges into system enhancement opportunities and process automation initiatives.
• Proactively identify risks, exceptions, and bottlenecks, coordinating corrective actions to safeguard service levels and customer satisfaction.
• Generate operational reports and business insights to support decision-making, service improvements, and long-term customer success.

Requirements

• Bachelor's degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply!