Client Investment Associate

Responsibilities:

• Serve as the primary point of contact for a portfolio of clients domiciled in the Asia Pacific region, ensuring their queries and issues are addressed efficiently through close coordination with internal teams.
• Build and nurture strong relationships with existing clients by providing consistent support and proactively identifying opportunities to enhance their experience.
• Analyse complex operational problems related to futures, options, and OTC clearing activities, coordinating with product specialists to deliver effective solutions.
• Respond promptly to exceptions raised by clients by liaising with global operational functions to ensure timely resolution of issues.
• Educate clients on regulatory changes and industry developments while communicating updates clearly and effectively.
• Coordinate with colleagues in APAC, EMEA, and the US to provide comprehensive coverage for global clients, ensuring seamless service delivery across time zones.
• Participate in client visits and deliver in-person demonstrations of client interface systems to enhance user understanding and satisfaction.
• Support new product launches or market entries by providing expert guidance to clients during onboarding or transition periods.
• Drive continuous improvement initiatives within the operating environment by collaborating closely with technology, operations, and front office teams.
• Lead or contribute to projects introducing new initiatives, systems, products, or processes aimed at optimising client support models.