Client Consultant / Senior Client Consultant (Banking & Financial Services)

We are looking for Client Consultant and Senior Client Consultant to support the delivery of strategic and execution-focused engagements for our banking and financial services clients.

The role will work across multiple client engagements simultaneously, partnering with client stakeholders and internal teams to understand business priorities, structure complex problems, develop actionable solutions, and drive projects from initial scoping through execution.

The ideal candidate will bring strong consulting and client management capabilities, with experience in banking and financial services. Experience within the cards, payments, consumer banking, loyalty or digital payments ecosystem would be highly advantageous. Depending on experience, candidates will contribute to or lead client engagements.

The role will be with the consulting and analytics arm of a leading global payments technology company. This team solves the most strategic problems for clients, drawing on expertise in consulting, data analytics, technology, payments and economics. Core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

Main Responsibilities

• Work with client stakeholders and internal teams to understand business challenges, strategic priorities and desired outcomes.
• Structure ambiguous business problems into clear workstreams, hypotheses, analyses and actionable recommendations.
• Conduct quantitative and qualitative analysis, synthesize findings and identify opportunities to improve client performance, portfolio growth and customer engagement.
• Develop consulting frameworks, business cases, operating models, customer propositions, product strategies, implementation roadmaps and measurable recommendations.
• Create compelling presentations, storylines and executive-ready materials that communicate complex ideas clearly.
• Facilitate or support client interviews, workshops, working sessions and governance discussions to drive alignment and decision-making.
• Manage assigned workstreams and priorities across one or more engagements, maintaining quality, timelines and stakeholder alignment.
• Collaborate across functions such as sales, marketing, risk, product, data and innovation, and draw on capabilities across local, regional and global teams.
• Apply knowledge of financial services trends, customer needs and commercial drivers to strengthen client recommendations.
• Contribute to proposal development, opportunity identification and broader client relationship development, with expectations increasing by seniority.
• Coach and support junior team members where relevant, and contribute to a collaborative, high-performing consulting culture.

What You'll Own by Level

Consultant

• Own workstreams and manage day-to-day client interactions
• Structure analyses, develop recommendations and coordinate delivery across stakeholders
• Contribute to proposal development and opportunity identification

Senior Consultant

• Lead engagements and senior client relationships
• Provide strategic direction and quality oversight across workstreams
• Develop teams, shape proposals and support business development

Qualifications and Experience

• 3 to 10 years of relevant professional experience, preferably within management consulting, financial services consulting, banking, payments or a related environment.
• Bachelor's degree in Business, Finance, Economics, Engineering or a related discipline. An MBA or relevant postgraduate qualification is advantageous for the Senior Consultant role but not essential.
• Demonstrated consulting toolkit, including structured problem-solving, analytical thinking, synthesis, stakeholder management and clear communication.
• Experience contributing to or leading client-facing projects.
• For the Senior Consultant role: Demonstrated engagement leadership, executive stakeholder management and team development experience.
• Understanding of financial services and banking.
• Experience in cards, payments, loyalty, customer propositions, portfolio management or digital financial services is advantageous.
• Ability to translate complex information into practical insights, recommendations and implementation actions.
• Strong written and verbal communication skills, including development and presentation of senior-management materials.
• Effective project and priority management, with the ability to work across multiple workstreams in a collaborative, matrixed environment.
• Proficiency in PowerPoint and Excel.
• Familiarity with data analysis and visualization tools is an advantage.

Preferred Skillsets

• Client orientation and the ability to build trusted working relationships.
• Intellectual curiosity, sound judgment and a structured approach to problem-solving.
• Clear, concise storytelling supported by data and commercial insight.
• Collaborative, diplomatic and flexible working style.
• Ownership mindset, attention to quality and a focus on measurable client outcomes.
• Ability to work effectively with colleagues of different levels, disciplines and geographic locations.
• For Senior Consultant roles: A track record of leading consulting engagements, developing talent, influencing executive stakeholders and contributing to commercial growth.