Job Description

Client Consultant (Contract)

Location: Singapore

Contract Type: 12 months contract (Extendable & Convertible)

Keywords: Management Consulting, Financial Services, Banking, Payments, Client Engagement, Business Strategy, Business Analysis, Stakeholder Management, Portfolio Management, Digital Payments

Role Overview

A global payments technology organisation is seeking Client Consultants at various experience levels to support strategic and execution-focused consulting engagements across the banking and financial services sector. Working with clients and cross-functional internal teams, the role involves understanding business challenges, conducting analysis, developing practical recommendations and supporting projects from initial scoping through implementation. Candidates will work across multiple client engagements, with responsibilities ranging from analytical and delivery support to engagement leadership, depending on experience.

Key Responsibilities

. Engage with client stakeholders and internal teams to understand business challenges, strategic priorities and desired outcomes, translating complex problems into structured workstreams, analytical approaches and actionable recommendations.

. Conduct quantitative and qualitative analysis to identify opportunities for improving business performance, portfolio growth and customer engagement.

. Develop consulting deliverables, including business cases, operating models, customer propositions, product strategies, implementation roadmaps and recommendations with measurable outcomes.

. Prepare presentations, structured narratives and executive-level materials that communicate analytical findings, commercial insights and proposed solutions.

. Facilitate or support client interviews, workshops, working sessions and governance discussions to establish stakeholder alignment and support decision-making.

. Coordinate assigned workstreams across multiple engagements, maintaining delivery quality, timelines and stakeholder alignment while collaborating with functions including sales, marketing, risk, product, data and innovation.

. Apply knowledge of financial services trends, customer requirements and commercial considerations to develop relevant client recommendations. Contribute to proposals, opportunity identification and client relationship development, with expectations varying by seniority.

. Support junior colleagues and contribute to team development where appropriate. Senior-level consultants may lead client engagements, manage senior stakeholder relationships, provide strategic guidance and oversee delivery quality.

Job Requirements

Essential Requirements

. 2-10 years of relevant professional experience, with multiple positions available at different seniority levels. Experience in management consulting, financial services consulting, banking, payments or a related environment is preferred.

. Bachelor's degree in Business, Finance, Economics, Engineering or a related discipline.

. Strong structured problem-solving, analytical thinking and synthesis capabilities, with the ability to translate complex information into practical insights, recommendations and implementation actions.

. Experience contributing to or leading client-facing projects, with demonstrated stakeholder management and client communication capabilities appropriate to experience level.

. Understanding of the banking and financial services sector, including relevant business challenges, industry developments and commercial considerations.

. Strong written and verbal communication skills, including the ability to develop clear presentations and communicate findings to stakeholders and senior management, where appropriate.

. Effective project coordination, workstream management and prioritisation skills, with the ability to operate across multiple engagements in a collaborative, cross-functional environment.

. Proficiency in Microsoft PowerPoint and Excel.

Preferred / Advantageous Requirements

. Experience in cards, payments, loyalty programmes, customer propositions, portfolio management or digital financial services.

. An MBA or relevant postgraduate qualification, particularly for more senior positions.

. Familiarity with data analysis and visualisation tools.

. Strong client orientation, commercial awareness, sound judgement and the ability to develop trusted working relationships.

. Clear, data-supported storytelling, attention to detail and a collaborative, adaptable working style across different teams, disciplines and geographical locations.