Client care
chiang kong services pte. ltd.- Posted 21 days ago
- Be among the first 10 applicants
Job Description
Company Overview
The client is located in Singapore, providing luggage services and retail at Singapore Changi Airport, serving airlines and travelers with quality support and products.
Job Summary
This full-time role combines customer service and sales to resolve customer issues, generate leads, and support business growth at a busy airport luggage service center.
Responsibilities
- Resolve customer complaints by identifying root causes, delivering effective solutions, and ensuring complete follow-up for satisfaction
- Handle incoming customer calls to assess needs and proactively generate new sales leads
- Collect and analyze customer feedback to prepare reports recommending product or service improvements to management
- Foster open communication and build trust within the team to contribute to achieving team targets
- Manage multiple tasks efficiently and maintain performance under pressure in a fast-paced environment
Required competencies and certifications
- Ability to work a 6-day work week including weekends and public holidays
- Strong communication, active listening, and conflict-resolution skills
Preferred competencies and qualifications
1 year experience
Other Information
Location Singapore (Central/East)
Work Schedule 6-Day Work Week (Includes Weekends & Public Holidays)
Benefits Full CPF Contributions Statutory Benefits (Annual/Medical Leave)
How to Apply Interested candidates, please email your updated resume to [Confidential Information]
More Info
Key Skills
Resolve Complaints
Ensuring Customer Satisfaction
Build Trust
Client Support Services
Customer Call Handling
set team goals
About Company
