Job Description

The future of money is being built right now. At FIS, we help the world's businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

What You Will Be Doing

Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required
Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion
Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required
Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements
Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience
Keep up to date on client's products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise
Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives
Perform activities related to department's mailing
May perform relevant operational or service ad-hoc requests assigned by leader

What You Bring

Minimum Diploma Holder
Minimum 2 years of customer service, fund administration or fund accounting experience in transfer agency, fund management or related financial areas preferred
Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times
Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards

What we offer you:

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer: