Client Advisor/Senior Client Advisor

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM (One Of Not Many) + give clients what they desire and aspire, turning them into ambassadors.

PLAYING YOUR PART

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
  
  

Consistently achieve and ideally exceed the sales target, always following retail guidelines

• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening to their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide exceptional client experience
• Remain knowledgeable on industry news and competitors
  
  

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
  
  

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
  
  

WHAT WILL MAKE YOU SUCCESSFUL

• You are a dynamic, passionate and a self-driven Sales Person who wants to be an Ambassador of our prestigious Maison
• You are result-oriented, efficient, focused on quality service and willing to constantly improve on what has been achieved
• You are a true team player with strong communication skills, excellent interpersonal competences and empathy
• You are action oriented, assertive in negotiating and willing to close the deal
• You hold a good knowledge of local market including awareness of competitors and clients
• You have proven success and experience in luxury retail or service in a similar position in sales and customer service.
• You are an excellent communicator, able to develop a local and international clientele by constantly nurturing relationships
• Written and spoken English, other foreign languages highly appreciated
• You are organized and familiar with general IT skills, MS Office