CLEANING SUPERVISOR

Key Responsibilities

Operations & Quality Control

• Supervise daily cleaning activities at assigned sites and ensure cleanliness standards are consistently met.

• Conduct routine site inspections, identify issues, and implement corrective actions promptly.

• Ensure proper cleaning methods are followed for different areas (toilets, common areas, offices, kitchens, etc.).

• Ensure correct and safe use of cleaning chemicals, equipment, and tools (including proper labeling and dilution where applicable).

• Maintain high service standards and ensure work is completed on time.

Manpower & Scheduling

• Prepare duty rosters and allocate manpower according to site requirements.

• Monitor attendance, punctuality, discipline, and performance of cleaning staff.

• Train new staff and coach existing staff on work procedures, safety, and service standards.

• Arrange replacement manpower when staff are on leave/MC or when urgent manpower gaps occur.

Client Communication

• Liaise with site representatives/clients to receive feedback and handle service requests.

• Address complaints professionally and escalate major issues to management when necessary.

• Support special cleaning tasks or ad-hoc requests from clients.

Inventory & Documentation

• Track and manage cleaning supplies, PPE, and equipment request replenishment when needed.

• Maintain basic records such as attendance logs, inspection checklists, incident reports, and equipment logs.

Safety & Compliance

• Ensure compliance with workplace safety requirements and company SOPs.

• Report hazards, incidents, or accidents immediately and implement preventive measures.