Job Description

Job Summary

The Cleaning Supervisor supports daily cleaning operations by managing schedules, coordinating staff, ensuring quality control, handling client communications and maintaining health and safety compliance.

Responsibilites

Scheduling and coordination
Prepare and manage daily cleaning schedules to ensure efficient staff deployment.
Coordinate with cleaning staff to achieve timely completion of cleaning tasks
Communicate schedule changes and special requests clearly to clients

Quality Control

Inspect cleaning sites regularly to verify adherence to quality standards
Report issues or improvement areas promptly to the Head Manager
Provide constructive feedback to cleaning staff to enhance performance

Customer Service
Serve as the primary contact for client inquiries and complaints
Address client concerns promptly to maintain satisfaction
Foster and maintain positive client relationships through effective communications.

Team Support
Assist in training new cleaning staff to ensure skill readiness
Support cleaning duties during peak periods or staff shortages by stepping in as needed
Perform other ad hoc duties as assigned to support operations

Health and Safety Compliance

Ensure all cleaning activities comply with relevant health and safety regulations

Preferred competencies and qualifications
Experience in the cleaning industry
Ability to operate cleaning machines
Positive and friendly attitude

Other Information
Able to start immediately or within a short notice period