Liaises with clients, manages budgets, and prepares reports on cleaning performance, standards of cleanliness, and client satisfaction while leading a team of cleaning staff.
Responsible for scheduling, training, and managing staff, as well as ensuring compliance with health and safety regulations.
Supervises and manages cleaning staff, including assigning tasks, scheduling shifts, and providing training and guidance.
Recruits, onboards, and trains new staff, ensuring the team has the necessary skills and knowledge to perform their duties effectively.
Conducts performance reviews and provides feedback, evaluating staff performance and offering opportunities for growth and development.
Addresses and resolves staff issues, handling disciplinary matters and ensuring a positive and productive work environment.
Motivates and inspires the team, fostering engagement and commitment to delivering high-quality cleaning services.
Develop and implement cleaning schedules, ensuring all areas are cleaned to high standards
Regularly assess the quality of cleaning to identify areas for improvement.
Implement and enforce safety protocols to ensure a safe and healthy workplace environment.
Order and manage inventory to ensure all necessary supplies are available.
Oversees the servicing and maintenance of equipment to ensure it is in optimal working condition.
Understand client needs, address concerns, and ensure high levels of customer satisfaction.
Develop ongoing relationships with clients to ensure repeat business and positive client feedback.
Address any issues or concerns raised by clients in a timely and professional manner.
Control costs and ensure all expenses are within budget guidelines.
Provide data-driven insights to track progress and identify areas for improvement.
Create clear and concise procedures for all cleaning tasks.
Continuously improve knowledge and skills in the cleaning field.
Work with other departments to ensure smooth and efficient operations.
Be flexible and adaptable to changing needs and requirements.
