CLEANING OPERATIONS MANAGER

We are seeking a highly experienced and dedicated Cleaning Operations Manager to oversee and manage cleaning operations across multiple commercial and industrial sites. This role requires a strong hands-on leader who is able to work under demanding conditions, manage a large and diverse workforce, and ensure seamless daily operations.

The ideal candidate must possess extensive cleaning industry experience, excellent leadership skills, and strong bilingual communication abilities to work effectively with a large number of foreign workers.

Key Responsibilities

Operational Management

. Manage and supervise day-to-day cleaning operations across multiple project sites

. Ensure all cleaning works meet company quality standards and client expectations

. Plan, schedule, and allocate manpower based on operational needs and site urgency

. Monitor staff attendance, performance, productivity, and discipline

. Conduct regular site inspections to maintain service quality and workplace safety

Leadership & Workforce Management

. Lead and motivate a diverse team of cleaning supervisors and workers

. Provide guidance, coaching, and conflict resolution when needed

. Ensure staff receive proper training on cleaning techniques, equipment use, and safety procedures

. Manage foreign workers communication and coordination effectively

Client & Stakeholder Handling

. Respond promptly to client inquiries, feedback, and complaints

. Maintain strong working relationships with building management and clients

. Attend client meetings to review service levels, discuss improvements, and plan manpower requirements

Emergency, Crisis & Standby Duties

. Required to be on 24-hour standby for urgent operational issues

. Handle emergency situations such as sudden manpower shortages, urgent client requests, last-minute schedule changes, or equipment breakdowns

. Provide immediate support and solutions to minimise operational disruption

. Able to work under physically demanding conditions when necessary, including stepping in on-site

Administrative Duties

. Prepare daily, weekly, and monthly operational reports

. Assist in budgeting, manpower planning, and equipment procurement

. Ensure operations comply with company policies, workplace safety rules, and regulatory requirements

Requirements

. Minimum 8 years of experience in the cleaning industry (mandatory)

. Strong leadership skills with proven ability to manage large teams

. Able to work under tough, demanding, and physically challenging conditions

. Required to be on 24/7 standby for operational emergencies

. Bilingual in English and Chinese (essential due to large foreign workforce on site)

. Strong problem-solving, organisational, and decision-making skills

. Able to work independently with minimal supervision

. Familiarity with NEA licensing requirements and WSQ training standards is an advantage