Cleaning Operations Manager

Key Responsibilities

• Supervise, train, and motivate cleaning teams to ensure high-quality performance across all sites.

• Conduct regular site inspections to ensure service standards and client expectations are met.

• Manage staffing schedules, manpower deployment, and attendance to ensure adequate coverage at all times.

• Oversee inventory of cleaning equipment, tools, and consumables ensure timely replenishment and proper usage.

• Handle client relationships, including addressing concerns, managing expectations, and presenting improvement plans.

• Develop and implement operational SOPs for cleaning procedures and safety guidelines.

• Ensure compliance with workplace safety and environmental regulations.

• Monitor operational costs and work within budget targets.

• Support recruitment, onboarding, and performance evaluation of cleaning staff.

• Prepare and submit operational reports, including incident and performance updates.

• Drive continuous improvement initiatives for productivity, efficiency, and service quality.

Requirements

• Minimum 3-5 years of experience in cleaning operations management or similar role.

• Strong leadership, communication, and interpersonal skills.

• Ability to multitask, prioritize, and manage operations in a fast-paced environment.

• Good understanding of workplace safety standards and hygiene requirements.

• Proficient in MS Office and basic reporting systems.

• Ability to work flexible hours including weekends or shifts when required.

• Valid Class 3 driving license preferred.