CLEANING OPERATIONS MANAGER

Roles & Responsibilities

We are seeking a highly organized and experienced Cleaning Operations Manager to oversee and manage cleaning operations across multiple sites. The ideal candidate will be responsible for ensuring high standards of cleanliness, effective team management, and excellent client satisfaction. This role requires strong leadership, problem-solving skills, and a hands-on approach to operations.

Key Responsibilities:

Plan, coordinate, and supervise daily cleaning operations across assigned sites

Manage and lead a team of cleaning staffs, including scheduling, training, and performance evaluation

Conduct regular inspections to ensure quality standards and compliance with health and safety regulations

Liaise with clients to understand requirements, address concerns, and ensure service satisfaction

Monitor inventory of cleaning supplies and equipment, placing orders when necessary

Handle staffing requirements including hiring, onboarding, and resolving disciplinary matters

Prepare reports on cleaning performance, incidents, and staff productivity

Ensure adherence to company policies, procedures, and safety protocols

Respond promptly to emergency cleaning situations or urgent client requests

Requirements:

Proven experience as a Cleaning Supervisor, Operations Manager, or similar role

Strong leadership and team management skills

Excellent organizational and communication abilities

Ability to multitask and work well under pressure

Knowledge of cleaning products, techniques, and health/safety standards

Basic computer skills (MS Office, scheduling tools, etc.)

Able to work flexible hours, including weekends or public holidays when necessary

Possession of a valid driver's license

Experience:

At least 5 years of experience in cleaning or facilities management, with supervisory responsibilities.