CLEANING OPERATIONS MANAGER

1) Operational Management

. Plan, schedule, and oversee daily cleaning operations across multiple sites (commercial, residential, or industrial).

. Ensure deployment of manpower, equipment, and cleaning materials in line with client requirements.

. Monitor performance to ensure compliance with service level agreements (SLAs) and NEA regulations.

2) Staff Supervision & Training

. Supervise and coordinate cleaning staff, supervisors, and team leaders.

. Conduct staff training on cleaning techniques, workplace safety, and proper equipment usage.

. Manage recruitment, rostering, and performance appraisals of cleaning personnel.

3) Quality Assurance & Compliance

. Implement and maintain cleaning standards and hygiene protocols.

. Conduct regular site inspections and audits to ensure quality service delivery.

. Ensure compliance with Workplace Safety and Health (WSH) regulations and environmental health guidelines.

4) Client Relations & Service Delivery

. Serve as the main point of contact for clients regarding operational issues.

. Handle customer feedback, complaints, and requests promptly and professionally.

. Prepare service reports and provide recommendations for service improvements.

5) Resource & Budget Management

. Manage inventory of cleaning materials, tools, and machinery.

. Control operational costs and optimize use of resources.

. Prepare and monitor budgets, ensuring operations remain cost-effective.

6) Health, Safety & Risk Management

. Promote and enforce workplace safety practices for cleaning staff.

. Conduct risk assessments and implement corrective measures.

. Ensure staff are trained in handling cleaning chemicals safely.

7) Continuous Improvement

. Introduce new cleaning technologies and methods to enhance efficiency.

. Review operational processes to improve productivity and service quality.

. Support company's business growth by providing input on tender proposals and new projects.