Job Description

Job Summary

We are looking for a Cleaning Operations & Sales / Quality Control Specialist to join our fast-growing cleaning solutions crew, leading and managing cleaning teams to deliver high-quality service, ensuring compliance, and driving continuous improvement across multiple client sites.

Responsibilities

Identify and engage corporate decision-makers such as Facility Managers, Complex Managers, and Property Managers to develop business relationships
Assess cleaning needs by visiting prospective worksites and commercial spaces to tailor service offerings
Draft and present detailed commercial cleaning proposals with custom scopes of work and competitive pricing to secure contracts
Manage client relationships by handling contract renewals and introducing value-added services to enhance customer satisfaction
Conduct scheduled and unannounced site walk-throughs to verify cleaning work meets contract terms and quality standards
Ensure service delivery complies with company policies, industry regulations, chemical safety protocols, and PPE requirements
Collect and analyze client feedback to resolve quality issues and act as the client's internal advocate for service improvements
Document on-site observations and report cleaning deficiencies promptly to operations management for corrective action

Required competencies and certifications

Demonstrated meticulousness in quality control and service delivery
Customer-oriented approach to build trust and maintain client satisfaction
Proven leadership skills to command, control, and motivate cleaning teams effectively
Experience leading teams or managing personnel within the cleaning industry
Relevant certifications in the cleaning field to ensure professional standards
Proficiency in Microsoft Office and email communication to support operational reporting
Strong communication skills to liaise effectively with teams and clients

Preferred competencies and qualifications

Work at Height Certifications (not mandatory but advantageous)
Familiarity with TMS tools and cleaning inspection software/apps to enhance operational efficiency