Cleaning Operations Control Centre Executive

Getz Cleanz Pte Ltd is seeking a proactive, analytical and technology-driven Cleaning Operations Control Centre Executive to join our growing team.

The successful candidate will be responsible for managing our Smart Cleaning Operations Control Centre, which integrates Computerised Maintenance Management Systems (CMMS), IoT technology, cleaning performance data and real-time operational monitoring.

This position plays an important role in improving cleaning productivity, optimising manpower deployment, monitoring service performance and supporting our operations teams in delivering high-quality cleaning services to clients.

We are looking for an individual who is adaptable, resourceful, comfortable with technology and able to work independently in a fast-paced operational environment.

Key Responsibilities

1. CMMS & Cleaning Technology Management

- Manage and monitor the company's CMMS and smart cleaning applications.

- Configure and implement cleaning applications at new and existing project sites.

- Monitor IoT devices, digital cleaning records and system-generated alerts.

- Troubleshoot basic application issues and coordinate with software vendors when necessary.

- Ensure accurate and timely submission of cleaning data from project sites.

2. Data Analysis & Performance Reporting

- Collect, consolidate and analyse cleaning operational data, including photographs, cleaning records, audit scores and client feedback.

- Prepare daily, weekly and monthly cleaning performance reports for management and clients.

- Monitor cleaning KPIs, service completion rates and operational performance.

- Identify recurring cleaning issues, inefficiencies and opportunities for productivity improvement.

- Develop performance dashboards and present findings to management.

3. Operations Control & Coordination

- Monitor daily cleaning operations through the Operations Control Centre.

- Identify operational issues and coordinate with Operations Managers, Area Supervisors and site teams for timely resolution.

- Track outstanding issues and ensure corrective actions are completed within stipulated timelines.

- Escalate urgent or unresolved operational matters to management.

- Maintain accurate records of operational incidents and corrective actions.

4. Client Feedback & Complaint Management

- Receive, record and monitor client feedback and cleaning-related complaints.

- Coordinate with operations personnel to investigate and resolve service issues.

- Follow up on complaint resolution and ensure proper documentation.

- Analyse complaint trends and recommend preventive measures.

- Assist in preparing professional responses and service improvement reports for clients.

5. Cleaning Scheduling & Productivity Planning

- Prepare and maintain cleaning schedules for various project sites.

- Review cleaning frequencies, manpower allocation and operational requirements.

- Recommend improvements to cleaning schedules based on site conditions and performance data.

- Work closely with the Operations Manager to optimise manpower utilisation and cleaning productivity.

6. Site Implementation & Training

- Visit project sites to implement and configure cleaning applications.

- Conduct hands-on training for Cleaning Supervisors and Cleaners on the use of mobile cleaning applications.

- Ensure ground personnel understand digital cleaning schedules, photo submissions and task reporting procedures.

- Monitor application adoption and provide refresher training when necessary.

- Assist in presenting the company's smart cleaning solutions and productivity initiatives to clients.