Job Description

The role

Be part of the team that delivers fair, timely and professional claims service to our customers. You'll manage a wide range of general insurance claims, ensure accurate claim assessments and settlements, and work closely with internal and external stakeholders to achieve positive customer outcomes.

What you'll do

Handle and manage claims across various classes of general insurance, including Motor, WICA, Contractors All Risks, Engineering All Risks and Public Liability.
Assess policy coverage, determine liability and calculate claim settlements in accordance with policy terms and company guidelines.
Process claims accurately and within established service standards and turnaround times.
Review and maintain appropriate claim reserves and records in line with company controls and regulatory requirements.
Manage enquiries from policyholders, claimants, agents and brokers via email, phone and walk-in interactions.
Work closely with underwriters by providing feedback on claims experience and emerging risk trends.
Monitor claims histories, identify abnormalities, recurring issues or potential fraud indicators, and escalate where necessary.
Review and improve claims processes to enhance operational efficiency and service quality.
Prepare claims statistics, reports and other management information as required.

What you bring

A Diploma or Degree in a relevant discipline, with General Insurance certifications such as BCP, PGI and ComGI preferred.
At least 3 years of hands-on claims handling experience in personal and/or commercial lines insurance.
Strong understanding of general insurance claims processes and policy coverage assessment.
Good analytical skills with attention to detail and sound judgement.
Excellent customer service, communication and interpersonal skills.
Strong organisational and time management skills, with the ability to manage multiple priorities effectively.
A proactive, self-motivated approach and ability to work independently as well as part of a team.
Proficiency in MS Office applications. Experience with AS400 will be an advantage.