Job Description:
- Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
- Attend to claims investigations, service recovery and enquiry
- Attend to medical clarification with hospitals and clinics
- Involve in projects assigned by supervisor
- Provides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints
Who we are looking for:
Competencies & Personal Traits
- Familiarity with human anatomy, general diseases and disease management
Working Experience
- 2 years of experience as a Life & Health claims assessor
Professional Qualifications
- OMA, FLMI (Fellow, Life Management Institute)
Education
- Degree holder of biology & life sciences discipline
