Cisco UCM / AV / VOIP Support Engineer

We are looking for an experienced Support Engineer to manage and support enterprise collaboration, video conferencing, and unified communication technologies.

Key Responsibilities:

• Administer and support Cisco Unified Communications Manager (CUCM) and Webex Cloud services.
• Support Cisco Video Conferencing, Webex Room devices, codecs, and collaboration endpoints.
• Integrate and troubleshoot Cisco VC, Webex, Zoom, and Microsoft Teams environments.
• Provide L2/L3 support for conference rooms and collaboration technologies.
• Plan and execute video conferencing technology refresh projects.
• Support client events and high-profile corporate meetings.
• Coordinate with global design teams, facilities teams, and AV vendors.

Mandatory Skills:

• Strong hands-on experience with Cisco CUCM / UCM.
• Cisco Video Conferencing, Webex Room devices, codecs, and endpoints.
• SIP, H.323, and video conferencing protocols.
• Webex, Zoom, and Microsoft Teams.
• Incident and Change Management.
• Network fundamentals: TCP/IP, DNS, DHCP, QoS, and VLANs.

Preferred:

• Cisco CCNA / CCNP certifications.
• Excellent communication and troubleshooting skills.