Chief of Staff to the Founder

We are a Singapore-based skincare brand built for sensitive skin and we're growing across Southeast Asia and the UK. We're looking for a highly driven, resourceful and commercially minded Chief of Staff to work directly alongside our Founder.

This is a front-row seat to building a growing international skincare brand, with real ownership and visibility across the business from day one. You'll be the founder's right hand, helping translate ambitious ideas into structured plans, driving cross-functional execution and taking ownership of the operational details that keep a fast-growing business moving.

One day, you could be coordinating production timelines with our Korean manufacturers. The next, you might be evaluating the profitability of a new retail partnership, building a sales forecast, negotiating with vendors or launching an operational initiative in a new market.

You'll have visibility across the entire business, from product development and supply chain to marketing, finance, partnerships and international expansion. Your mission is to own execution independently, solve problems and keep priorities moving forward without constant oversight.

We need someone who doesn't just identify problems but comes with solutions, takes initiative and follows through.

What You'll Own1. Founder's Office and Strategic Execution

• Act as the founder's right hand in translating business priorities into actionable plans with clear owners, deadlines and outcomes.
• Independently manage follow-ups, internal coordination and execution across teams.
• Prepare decision briefs, commercial analyses and recommendations so the founder can make informed decisions quickly.
• Identify bottlenecks, streamline workflows and create scalable systems as the business grows.
• Represent the founder in selected internal and external meetings, with clear decision-making authority.

2. Supply Chain, Inventory and Operations

• Own day-to-day coordination with Korean manufacturers, packaging suppliers, freight forwarders and our 3PL fulfilment partner.
• Monitor production schedules, purchase orders, shipment timelines and inventory availability.
• Develop demand forecasts and replenishment plans in collaboration with the marketing and sales teams.
• Proactively identify inventory risks, production delays and potential stockouts, with contingency plans.
• Manage operational escalations, including customer service escalations, and make sure issues are resolved without requiring constant founder involvement.

3. Commercial Performance and Planning

• Maintain visibility over revenue, marketing expenditure, inventory commitments, operating costs and cash flow.
• Analyse sales performance across Shopify, TikTok Shop and TikTok LIVE, marketplaces and offline retail channels, and ad performance across Meta, Google and TikTok.
• Evaluate the profitability and return on investment of marketing campaigns, pop-ups, retail placements and commercial partnerships.
• Run month-end reporting with our accountants, making sure sales reports, ad invoices and subscription invoices are complete and on time.

4. Growth Initiatives and International Expansion

• Lead execution of new market launches and business expansion initiatives.
• Coordinate local business setup, regulatory requirements, external service providers and operational readiness.
• Assess new distribution opportunities, commercial partnerships and retail expansion proposals.
• Manage execution of pop-ups, offline activations and brand collaborations, from planning and budgeting through to post-event performance reviews.

5. Team, Partners and Organisational Development

• Coordinate day-to-day priorities across marketing, operations, customer experience and external agencies.
• Manage our creative agency, UGC creators, video editors and other freelancers: briefs, contracts, product send-outs, deadlines and payments, with content checked against our product claims guidelines before it goes live.
• Establish clear accountability, reporting structures and operating processes.
• Support recruitment, onboarding and performance management of team members, interns and freelancers as the team grows.
• Help build a high-performance, entrepreneurial culture where people take ownership and move quickly.
• Identify operational tasks that can be automated, systemised or delegated to improve team productivity.

6. Special Projects and Problem Solving

• Take ownership of high-priority projects that don't fit neatly into one department.
• Troubleshoot unexpected operational, commercial or organisational challenges.
• Evaluate new tools, technologies and AI-driven workflows to improve efficiency.
• Serve as the founder's thought partner on strategic and commercial decisions.
• Step into unfamiliar areas, figure things out quickly and drive execution from start to finish.

Who You Are

We're less concerned about your job title and more interested in how you think, execute and take ownership. You might be a great fit if you:

• Have 2–5 years of experience in operations, a similar startup role, a consumer brand or e-commerce. Experience in, and interest in, beauty, wellness or skincare is a plus.
• Are highly analytical and commercially sharp, with strong financial modelling and Excel or Google Sheets skills.
• Can move seamlessly between high-level strategic thinking and hands-on operational execution.
• Have excellent project management skills and can manage multiple priorities under tight deadlines.
• Are an exceptional communicator who can confidently engage with suppliers, partners, agencies and senior stakeholders.
• Are naturally proactive, structured and resourceful, with a strong sense of urgency.
• Are comfortable making decisions independently and taking accountability for outcomes.
• Thrive in fast-moving, ambiguous environments without needing detailed instructions.
• Have strong negotiation skills and know how to balance commercial opportunities with financial discipline.
• Are discreet and trusted with confidential information.
• Are comfortable using AI tools and automation to work smarter and improve processes.

Bonus Points If You Have

• Experience in FMCG, e-commerce or consumer brands.
• Worked directly with a founder or CEO in an early-stage or high-growth business.
• Experience managing overseas suppliers, manufacturing or inventory planning, especially in Korea.
• Experience with Shopify, TikTok Shop, Klaviyo or e-commerce analytics.
• Built operational systems or processes from scratch.