Company Description
Bluente is a leading language solutions provider, driving innovation in professional communication. Our flagship product, Blu Translate, is an AI-powered document translation platform trusted by legal and business professionals worldwide. We specialize in preserving formatting and legal accuracy across languages, helping cross-border teams work seamlessly.
Backed by leading investors, we're scaling quickly and we're looking for a Chief of Staff to the CEO to accelerate our growth, align our teams, and ensure we execute on both strategic and operational priorities.
Role Description
We're seeking a proactive, business-driven Chief of Staff to partner closely with the CEO and leadership team. This role sits at the intersection of growth, operations, strategy and customer success. You'll help shape company priorities, streamline internal processes, and drive alignment across teams, while also leading initiatives that deepen our customer understanding, accelerate adoption, and ensure Bluente becomes the standard for enterprise translation workflows.
The ideal candidate thrives in fast-moving startup environments, can switch seamlessly between strategic planning and hands-on execution, and has a strong bias for learning from customers and turning those insights into growth opportunities.
What You'll Own
Customer Success & Discovery
- Own the post-sale customer journey: onboarding, adoption, retention, and expansion.
- Join customer calls, onboarding sessions, and QBRs to uncover workflow challenges and opportunities.
- Build scalable onboarding and adoption frameworks that reduce time-to-value for enterprise clients.
- Monitor customer health metrics (usage, NPS, churn signals) and intervene proactively to prevent churn.
- Translate customer feedback into actionable product and process improvements.
- Identify upsell and expansion opportunities within existing accounts and partner with Sales to close them.
- Create and maintain customer-facing resources: help docs, onboarding guides, FAQs, and training materials.
Enterprise Onboarding & Adoption
- Partner with enterprise clients during onboarding to map their documentation workflows, ensure smooth integration, and drive early value realization.
- Translate enterprise feedback into product roadmap priorities.
You'll Also Set Up & Maintain
- Product Quality: Establish QA standards, checklists, and test workflows for core product flows (upload, translation, export, formatting) so engineering can own day-to-day quality. Step in for hands-on testing on major releases and enterprise-critical document types.
- Project Management: Own delivery timelines for cross-functional initiatives and enterprise translation projects—coordinating internal teams, linguists, and external stakeholders to ship on time and to spec.
- AI-Native Operations: You don't just use AI tools—you build with them. Design and deploy internal AI agents and automations (using tools like Claude, n8n, Zapier, or custom scripts) to eliminate repetitive work across sales ops, customer success, reporting, and internal workflows. Prototype fast and ship solutions that make the team feel 10x.
About You
- 2–5 years of experience in venture-backed startups, strategy, operations, product, or customer success. (Exceptional fresh graduates welcome.)
- Strong problem-solving and analytical skills; able to translate customer and business insights into actionable plans.
- A growth mindset: comfortable testing GTM experiments, running ABM campaigns, supporting sales cycles, and scaling adoption programs.
- Hands-on with customer discovery, with a commercial mindset; able to lead interviews, uncover pain points, and translate them into solutions.
- AI-native: you already use AI daily to move faster and have built agents, automations, or AI-powered workflows—not just prompts, but systems that run independently.
- Exceptional organizational skills and ability to manage multiple cross-functional projects simultaneously.
- Experience working with enterprise companies—mapping workflows, handling compliance requirements, and supporting large-scale adoption.
- Strong understanding of document handling technologies and ability to translate them into intuitive product experiences.
- Experience working with enterprise companies—mapping workflows, handling compliance requirements, and supporting large-scale adoption.
- Bonus: Background in legal, finance, or localization industries, where enterprise documentation workflows are critical.
