CENTRE OPERATION MANAGER / SENIOR MANAGER

Autism Partnership Singapore (AP Singapore) Full-Time

Company Description

Autism Partnership (AP) is one of the largest and most established Applied Behavior Analysis (ABA) service providers for autism spectrum disorders, we provide very high-quality ABA therapy treatment to individuals with autism, the fastest growing developmental disorder in the world. AP formed in 1994 in Los Angeles California. We employ over 300 full time psychologists, therapists and supervisors in our offices which are located in 9 countries.

Autism Partnership Singapore, established in 2004, provides professional ABA services to individuals with autism. With a team of over 30 therapists, supervisors, and behaviour consultants, we deliver evidence-based ABA interventions, consultations, and training workshops to families, schools, organisations, and related agencies locally and internationally.

Role Description

The Centre Operations Manager is responsible for ensuring the smooth daily operations of the centre, delivering a high-quality parent experience, maintaining accurate administrative processes, and facilitating effective coordination between clinical and non-clinical teams.

In addition to serving as a key point of contact for both prospective and existing families, the Centre Operations Manager oversees the Administration & Operations team, ensuring that all administrative, customer service, operational, and facility-related functions are carried out reliably, professionally, and in alignment with AP's service standards.

This role combines hands-on client relationship management with operational leadership and supervisory oversight, making it central to the efficiency, service quality, and operational readiness of the centre.

Key Responsibilities

1. Centre Operations & Team Management

. Oversee and manage the full spectrum of APSG centre operations, including administration, HR support, client satisfaction, finance coordination, accounting liaison, and facility management (health & safety).

. Lead and supervise the Admin & Operations team, ensuring high work quality, professionalism, and adherence to SOPs.

. Collaborate with clinical leadership and Directors on enrolments, case planning, staffing allocation, and implementation of policies, SOPs, and improvement initiatives.

2. Client Experience & Enrolment Management

. Manage client onboarding processes by providing accurate information, building strong relationships with families, and ensuring a smooth, professional, and satisfying experience from initial contact to enrolment. Build rapport with families through warm, professional, and consistent interactions.

. Address parents requests, questions, and concerns promptly and accurately, ensuring clarity and empathy in all communications. Manage service recovery for escalated concerns and maintain high levels of client satisfaction.

3. Administration, Finance & Reporting

. Manage documentation and records, ensuring proper maintenance of client records, staff records, operations and financial data, and meeting the full compliance with PDPA requirements.

. Support billing, finance, and accounting processes, including payroll validation, session verification, P&L and receivables review, and liaison with external accountants for banking transactions, closing, and reconciliation.

. Prepare and maintain operational reporting, ensuring timely submission of key metrics (enrolment, utilisation, financials) and accurate data support for management decision-making.

Core Competencies

. Warm, service-oriented communication

. Strong organisational skills and attention to detail

. Leadership and team supervision

. Calm under pressure with strong problem-solving ability

. Strong ownership, accountability, and reliability

. Ability to coordinate effectively across administrative, operational, and clinical teams

. Good working knowledge of accounting practices, MOM policies, ECDA regulations, and general business compliance

. Awareness of government grants and support schemes relevant to the sector

Qualifications and Technical Skills

. Degree in Business Administration, Office Management, Social Sciences, Psychology or related fields.

. 3-5 years of experience in administrative, customer-facing or operations roles, preferably within education, healthcare, or therapy service environments.

. Strong verbal and written communication (English required Mandarin and Bahasa Melayu/Indonesia are an advantage).

. Proficiency in Microsoft 365 (Excel, Teams, Sharepoint) CRM or Xero experience is a plus.

Additional advantages for:

. Familiarity with centre operations workflows.

. Experience in early childhood, therapy, or clinical service settings.

. Prior supervisory or team leadership experience.

. Exposure to the fields of autism, special educational needs, or behavioural intervention methods.