Tampines
9am - 6pm (3 weekdays + 2 weekends)
Responsibilities
- Be a key player in the customer acquisition team to onboard new parents to the company's community
- Share the company's vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong the company's community. Act as parents advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
- Ensure that all customer information is properly documented and updated in our CRM system
- Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents
Requirements
- Diploma/ Degree in related fields
- Prior experience in customer service, learning centres/ schools is a plus
- You are very meticulous and independent, able to set own priorities with time management to complete projects timely
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
