- Supports and assist the Centre Manager in the delivery of administrative duties in the Centre accordance to established policies and procedures and comply to MOH standard regulations
- Handle the initial administration for referral cases before handing the case to the Centre Manager for client admission into the centre.
- Answer phone and walk-in queries with regards to the community activities and services provided by the Centre, and to provide appropriate referrals.
- Process registration for admission / withdrawal including all the paperwork required for the process.
- Administrative duties include completing new client intake and gathering supporting documents
- Arrange internal and external meetings.
- Purchase Requisition and Inventory control by working closely with HQ Procurement department/Yishun MSC for administrative support
- Liaise with Caregiver
- Attending all training and meeting with fund provider
- Oversee all claims eg. Subvention & SMF and application of Senior Mobility Funds
- Work with HR on staff training matters
- Maintain the inventory of all surgical items, food rations, stationery, uniform & miscellaneous.
- Maintain the Centre's petty cash and cash flow records on behalf of the Centre Manager.
- Handle receipt of payments, ensure bank-in and update Finance department
- Process subvention claims for submission to regulatory agencies
- Update and maintain staff records (including updating of staff leave and medical records) / essential documents / correspondence.
- Prepare and submit staff training request to HR
- Collate staff Performance Appraisal for submission
- Assist in all HR related matters
Requirements:
- Minimum Diploma in Business Management
- Minimum 3 years of related experience (administration & financial) in ILTC
- Proficient in Microsoft Office (MS Word & MS Excel)
COMPETENCYAND PROFICIENCY LEVEL
Must Have Competencies
Financial Management - Level 3
Casework Evaluation - Level 3
Stakeholder Management - Level 3
Customers Feedback and Relationship Management- Level 3
Productivity Improvement - Level 3
Service Excellence - Level 3
Service Planning and Implementation - Level 3
Good-To-Have Competencies
Data Analytics - Level 3
Digital Technology Adoption and Innovation -Level 3
Professional and Business Ethics - Level 3
Critical Core Skills
Communication - Intermediate
Influence - Intermediate
Collaboration - Intermediate
Adaptability - Intermediate
Decision Making - Intermediate
.For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service
